Library Assistant

Chester County Government; West Chester (Chester County); On-site; USD 10,000 - 60,000; Part time

Job summary

Chester County Government seeks a Part-Time Library Assistant for the John W. Jacobs Technology Center. The role involves providing customer service, assisting with technology, and conducting workshops. Ideal candidates will possess strong communication and organizational skills, enjoy working with the public, and have a High School Diploma or GED. Flexibility in hours, including nights and weekends, is required.

Qualifications

• Excellent organizational and communication skills.
• Ability to work independently and in teams.
• Enjoy working with the public.

Responsibilities

• Assist the public with computers, scanners, and equipment.
• Conduct workshops and schedule programs.
• Monitor and maintain hardware supplies.

Skills

Communication

Customer Service

Problem Solving

Organizational Skills

Education

High School Diploma or GED

Tools

MS Office

Outlook

Job description

The Part-Time Library Assistant at the John W. Jacobs Technology Center (JTC) provides direct customer service at the main JTC and the Makerspace desks. Key duties include assisting the public and library staff with computers, scanners, printers, and Makerspace equipment. Responsibilities also involve conducting workshops, setting up equipment for classes, scheduling programs, proctoring online exams, checking STEM Kits in and out, and performing other duties as required.

This position requires excellent organizational and communication skills, flexibility, a genuine enjoyment of working with the public, a commitment to public service, and the ability to handle stressful situations. Candidates must demonstrate current PC proficiency, including internet, email, and Microsoft Office skills, along with strong troubleshooting abilities. A High School Diploma or GED is required, with some college preferred. Previous customer service experience is also preferred.

All library positions require criminal background and child abuse clearances, including a report from the Pennsylvania State Police, Child Abuse History Clearance, and FBI fingerprint clearance.

Position Details

• Type: Part-Time
• Shift: Hours vary, including nights and weekends
• Weekly Hours: 12

Note: All employees are considered mandated reporters of suspected child abuse under the Child Protective Services Law.

Key Responsibilities

1. Staff the public service desk at JTC/DMLM.
2. Respond to customer problems with computers and software, including printing, scanning, saving, and internet searches.
3. Provide basic instructions on equipment operation and software use.
4. Troubleshoot minor repairs of scanners and printers.
5. Operate equipment such as 3D printers, virtual/augmented reality devices, digitizing equipment, etc.
6. Assist in public computer workshops.
7. Set up equipment like laptops and projectors.
8. Address patron inquiries and refer to appropriate personnel when needed.
9. Monitor and maintain hardware supplies and inventory.
10. Attend training sessions to stay updated on technology trends.
11. Maintain the cleanliness and organization of the JTC and Makerspace areas.
12. Check in/out STEM Kits and participate in community outreach.
13. Perform other duties and special projects as assigned.

Qualifications

• High School Diploma or GED
• Basic office skills
• Enjoy working with the public
• Ability to work independently and in teams
• Creative, accurate, detail-oriented
• Excellent customer service and communication skills
• Problem-solving skills
• Interest in learning new technologies
• Ability to work with diverse backgrounds
• Strong organizational and time management skills
• Clearances: criminal, child abuse, FBI

Preferred Skills & Knowledge

• College coursework in early childhood or children’s literature
• Experience with library systems
• Knowledge of library operations and policies

Additional Requirements

• Background checks, physicals, and other assessments as per County policy

Computer Skills

• Proficiency in MS Office and Outlook
• Familiarity with the library’s online catalog and cloud technologies
• Knowledge of Makerspace technologies

Physical Demands & Work Environment

Frequent sitting, walking, standing, bending, kneeling, and handling up to 25 pounds. Occasionally work with arms above shoulders. The environment is generally quiet, with flexible hours including weekends and evenings.