Library Assistant II

KCTCS; Florence (KY); On-site; USD 37,000 - 55,000; Full time

Job summary

An established industry player is seeking a Library Assistant II to support library operations and enhance student engagement. This role involves providing exceptional customer service, assisting patrons with library resources, and maintaining an organized library environment. The ideal candidate will possess strong communication skills, attention to detail, and the ability to work independently. Join a team dedicated to fostering excellence and innovation in a supportive work environment, with a comprehensive benefits package that promotes work-life balance and professional growth.

Benefits

Health Care Coverage

Tuition Reimbursement

403(b) Retirement Plan

Vacation/Sick Time

Work-Life Balance

Paid Holidays

Employee Assistance Program

Qualifications

• Experience with library databases and customer service.
• High attention to detail and ability to engage with diverse students.

Responsibilities

• Provide excellent customer service at the Information Commons.
• Assist patrons with library databases and online catalogs.
• Maintain library collections and organize shelves.

Skills

Customer Service

Attention to Detail

Communication Skills

Problem-solving

Microsoft Office Suite

Education

Associate's degree in Library Science

Bachelor's degree in Library Science

Job description

Title:

Library Assistant II

Salary Range:

37,000.00

Contract Term Length:

12 Months

Standard Hours:

37.50

Anticipated Start Date:

June 2025

Work Location:

On-Site

FLSA Status:

Non-Exempt

College:

Gateway Community & Technical College, Edgewood Campus

Department:

Library Services

Total Rewards

Benefits

Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Performs a variety of clerical library and Information Commons work related to collection maintenance on campus, assisting patrons/students with questions in various modalities.

Job Duties

• Provide embedded librarian services.
• Serve as a first point of contact, providing excellent customer service and sharing accurate information with students, staff, faculty, and the community in the Information Commons.
• Assist and instruct patrons in using library databases and online catalogs; support students with computer access and general library questions.
• Document services provided via correct completion of Information Commons and Library Tickets.
• Maintain library collections and organize shelves as directed.
• Keep the Information Commons desk area organized and safe.
• Complete secondary tasks as assigned by supervisors.
• Perform other duties as assigned.

Minimum Qualifications

• Associate's degree or equivalent in Library Science, Information Science, or similar.
• One to Three years relevant experience.
• Experience at a customer service/information desk.
• Experience with library databases and library work.
• Ability to work independently.
• High attention to detail, self-motivated, adaptable.
• Ability to engage and support students from diverse backgrounds.
• Professional, courteous communication skills.
• Strong verbal and written skills.
• Ability to prioritize and meet deadlines.
• Proficient in Microsoft Office Suite.

Preferred Qualifications

• Bachelor's degree or higher in Library Science, Information Science, or similar.
• Experience at a community college is preferred.

Additional Skills

• Problem-solving skills to assist patrons with accessing and troubleshooting library resources.
• Excellent customer service skills.

Employee Rights: Employee Polygraph Protection Act

Equal Opportunity Employer: The Kentucky Community and Technical College System is an equal opportunity institution.