Grand Canyon Library Clerk

City of Flagstaff; Flagstaff (AZ); On-site; USD 15,000 - 21,000; Part time

Job summary

The City of Flagstaff library team is looking for a Library Clerk to provide friendly, knowledgeable customer service while checking materials in and out, shelving books, assisting patrons, issuing library cards, and processing payments for printing and lost or damaged items.

This temporary, part‑time role (under 20 hours per week) supports library programs and crafts, with potential evenings/weekends. Housing is not provided; evaluative work environment in Flagstaff, AZ.

Qualifications

• High school diploma or GED.
• Two years of customer service experience.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements.
• Experience working in a public library is desirable.
• Knowledge of books and authors is desirable.
• Fluency in a language other than English, particularly Dine, Hopi, and/or Spanish.

Responsibilities

• Provides excellent customer service to both internal and external customers.
• Checks materials in and out, traps holds, routes materials to proper locations, and sorts finished book trucks following Dewey Decimal rules.
• Issues library cards.
• Sells merchandise.
• Accepts payments for lost/damaged items.
• May clear accounts and run reports.
• Acts as courier between East Flagstaff and Downtown Library on a rotating basis.
• Supports AMH maintenance and basic troubleshooting.
• Audits returned items for completeness and damage; contacts patrons for issues.
• Answers basic directional questions and refers non-circulation inquiries as needed.
• Collaborates with staff to address behavioral issues and emergencies.
• May pull holds, make calls, and manage customer requests shelf.
• May mend materials and maintain material quality.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

Join our library team and help create a welcoming, positive experience for every patron! As a Library Clerk, you’ll provide friendly, knowledgeable customer service while checking materials in and out, shelving books, assisting patrons with finding resources, issuing library cards, and processing payments for printing and lost or damaged items. You’ll also play a hands‑on role in supporting library programs by assisting with crafts and program preparation.

Please note: This position does not provide housing.

Please also note: This position is classified as temporary as it is under 20 hours a week and is not benefit eligible and is not a seasonal position.

POSITION RESPONSIBILITIES

• Provides excellent customer service to both internal and external customers.
• Checks materials in and out, traps holds, routs material belonging to other branches and libraries to the appropriate locations, and sorts finished book trucks according to Dewey Decimal rules.
• Issues library cards.
• Sells merchandise.
• Accepts payments for lost/damaged items.
• May clear accounts.
• Runs reports.
• Acts as the courier between the East Flagstaff and Downtown Library on a rotating basis.
• Empties the Automated Material Handler (AMH) bins and participates in periodic maintenance of the AMH. Performs basic trouble‑shooting to diagnose and correct problems with library material the AMH is unable to process.
• Audits returned items to verify materials are complete and not damaged. Troubleshoots issues with damaged or missing items by contacting patrons, and reports issues to Library Specialist.
• Answers basic directional questions and refers non‑circulation related inquiries to the appropriate department(s).
• Works with other library employees to address behavioral issues that occur on library property, including emergencies involving EMTs, Fire, & Police.
• May pull and place holds for patrons, make calls, run hold reports, and maintain customer requests shelf.
• May mend materials and maintain material quality.
• Other duties as assigned.

MINIMUM REQUIREMENTS

• High school diploma or G.E.D.
• Two years of customer service experience.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements.

DESIRED EXPERIENCE AND TRAINING

• Experience working in a public library.
• Knowledge of books and authors.
• Fluency in a language other than English, particularly Dine, Hopi, and/or Spanish.

OTHER REQUIREMENTS

• Must possess, or obtain upon employment, a valid Arizona driver’s license.
• Ability and willingness to work some evenings and weekends as assigned.
• Regular attendance is an essential function of this job to ensure continuity.

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!