Library Assistant

Milton Keynes City Council; United States; Remote; USD 15,000 - 21,000; Part time

Benefits offered by this job

Great holiday benefits

Excellent pension

Family-friendly policies

Employee benefits programme

Salary sacrifice car scheme

Blue Light Card

Job summary

Milton Keynes City Council is seeking a part-time Library Assistant to join our Public Libraries team, working five hours per week on Saturdays from 9.00am to 2.00pm. The role is site-based, with DBS checks and a requirement for a full UK driving licence and access to a vehicle.

You'll provide frontline customer service, assist with story times and community events, and help residents access library resources and digital services while maintaining a welcoming environment.

Qualifications

• Frontline customer service experience.
• Ability to engage with residents across the community.
• Strong literacy and numeracy demonstrated by GCSEs or relevant experience.
• Competent with Microsoft Office and digital systems.

Responsibilities

• Provide frontline customer service at library service points.
• Support activities such as story times and community events.
• Promote library services and build positive relationships with residents.
• Advise customers on library materials and digital resources.
• Maintain a welcoming, safe environment for customers and colleagues.
• Work flexibly across library locations and assist service delivery.

Skills

Frontline customer service

Communicational skills

Team player

Digital literacy

Education

GCSE English and Maths (A-C)

Tools

Microsoft Office

Job description

We're recruiting a part-time Library Assistant to join our Public Libraries team at Milton Keynes City Council, working five hours per week. Our libraries provide welcoming, inclusive spaces where residents can access books, digital resources, information, learning opportunities and community support. Every day, we help people of all ages improve literacy, build digital skills, access reliable information and connect with their local community. By supporting education, wellbeing and lifelong learning, we play an important role in helping residents thrive and creating stronger, more connected communities across Milton Keynes. As a Library Assistant, you'll be one of the friendly faces of our library service. You'll help create a positive experience for everyone who visits, supporting residents to access library resources, use our services and take part in activities that encourage reading, learning and community involvement. This part-time role is ideal for someone looking to make a meaningful contribution to their community while working five hours per week. Whether you're helping someone discover their next great read, access online services or take part in a local event, you'll make a real difference to the people who use our libraries. At Milton Keynes City Council, we're committed to making our city a better place to live by creating healthier communities, tackling inequalities and supporting residents to achieve their potential. If you enjoy helping people, providing excellent customer service and working as part of a community-focused team, this is the role for you. This is a part-time position. Working five hours per week on Saturdays from 9.00am to 2.00pm Site-Based role This is a Site-Based role, and you'll be expected to work from the designated workplace. Interviews for this role will be held on 22nd October 2026 At Milton Keynes City Council, we aim to make a difference every day. We're dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

• Providing frontline customer service at library service points and supporting activities such as story times and community events.
• Helping to promote library services and maintaining positive relationships with residents from across the community.
• Advising customers on the use of library materials, digital resources and equipment.
• Supporting the maintenance of a safe, welcoming and inclusive environment for customers and colleagues.
• Working flexibly across library locations and supporting service delivery where required.
• GCSE English and Maths at grade A-C or equivalent, or relevant experience that demonstrates strong literacy and numeracy skills.
• A confident communicator who enjoys speaking with people from a wide range of backgrounds and delivering excellent customer service.
• Experience using information technology, including Microsoft Office and other digital systems, or the ability to learn new systems quickly.
• Someone who can remain organised and effective in a busy environment while managing several tasks at the same time.
• You'll be comfortable working independently when required while also contributing positively as part of a team.
• With a practical approach to problem solving, you'll be able to identify issues, take appropriate action and seek support when needed.
• Full UK Driving Licence and access to a vehicle To be successful in this role, you'll need a full UK driving licence and access to a vehicle. If we offer you the role, we'll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We're unable to confirm an appointment until these documents are received. As part of the pre-employment checks, should you be offered the role, we'll carry out a Basic Disclosure and Barring Service (DBS) check.

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council, see attached.

Benefits

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us?

Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes Roles are either 'site based' or 'home based'. Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs. Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week. The working arrangement for each role is set by the manager, based on service requirements.