Home Ownership Manager

Milton Keynes City Council; United States; Hybrid; USD 59,000 - 86,000; Full time

Benefits offered by this job

Holiday entitlement

Local Government Pension Scheme

Family-friendly policies

Employee benefits programme

Salary sacrifice car scheme

Blue Light Card

Job summary

Milton Keynes City Council is seeking a Home Ownership Manager within Housing Operations to lead the Home Ownership team and deliver high-quality leasehold and home ownership services across the borough.

You will oversee leasehold management, service charges, major works consultation and Right to Buy, ensuring compliance with housing legislation and standards. A Chartered Institute of Housing Level 4 qualification, or equivalent experience, is preferred.

Qualifications

• Experience in leasehold and home ownership services.
• Knowledge of housing legislation and regulatory standards.
• Strong leadership and team development skills.

Responsibilities

• Lead the Home Ownership team and deliver high-quality leasehold/home ownership services.
• Oversee leasehold management, service charges, major works consultation and Right to Buy processes.
• Manage budgets, performance reporting and client/contractor relationships.
• Provide specialist housing advice and ensure compliance with legislation and standards.

Skills

Leasehold management

Service charges

Right to Buy

Leadership

Communication

Stakeholder management

Education

Chartered Institute of Housing Level 4

Job description

We're recruiting a Home Ownership Manager to lead our Home Ownership team within Housing Operations. This is a rewarding leadership role responsible for delivering high-quality leasehold and home ownership services that make a real difference to residents across Milton Keynes. You'll lead a dedicated team, overseeing leasehold management, service charges, major works consultation and Right to Buy processes, while ensuring compliance with housing legislation, consumer standards and regulatory requirements.,

• Lead, support and develop the Home Ownership team, creating an inclusive and collaborative culture focused on residents and high-quality performance.
• Oversee the delivery of leasehold management, Section 20 consultation, major works and service charge invoicing, Right to Buy processes and income recovery.
• Plan and manage resources so the service remains effective, resilient and compliant with housing, leasehold, fire safety and consumer standards.
• Resolve complex cases and complaints, identify what can be learned and use that learning to improve outcomes for residents.
• Provide specialist advice and build productive relationships with residents, councillors, contractors, partner organisations and colleagues across the council.
• Manage service information, performance reporting and the budget, using accurate evidence to support decisions and continuous improvement. We're looking for a housing professional with a Chartered Institute of Housing Level 4 qualification, or an equivalent level of knowledge and experience, who can combine specialist expertise with confident leadership and a collaborative approach., Qualified to Chartered Institute of Housing Level 4, or able to demonstrate an equivalent level of knowledge and experience, with a detailed understanding of housing and landlord and tenant legislation.
• Bringing strong knowledge of leasehold management, service charges, Section 20 consultation and Right to Buy requirements, you'll be able to give reliable specialist advice.
• An effective and supportive leader, you can motivate colleagues, manage performance and create a dedicated, respectful and collaborative working environment.
• Skilled at building relationships, you'll work confidently with residents, colleagues, contractors, councillors and other partners, including when situations are complex.
• Clear and persuasive in your communication, you can explain technical information, negotiate effectively and produce high-quality written responses and reports.
• Ready to take ownership, you'll make well-informed decisions, balance competing priorities and deliver work accurately under pressure.

Full UK Driving Licence and access to a vehicle To be successful in this role, you'll need a full UK driving licence and access to a vehicle. If we offer you the role, we'll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We're unable to confirm an appointment until these documents are received.

Basic DBS As part of the pre-employment checks, should you be offered the role, we'll carry out a Basic Disclosure and Barring Service (DBS) check.

Based within Housing Operations, you'll help shape and improve the service, support colleagues to succeed and deliver fair, customer-focused outcomes for residents. At Milton Keynes City Council, we are dedicated, respectful and collaborative, working together to deliver decent homes and thriving communities. Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups. We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. [skillsforcare.org.uk] We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us?

Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.