Library Assistant

NMSU; Las Cruces (NM); On-site; USD 19,000 - 27,000; Full time

Job summary

NMSU seeks a Library Assistant in Las Cruces to manage routine billing for lost materials, handle fines, and support cash handling with the Business Manager. You will generate reports for accounts receivable and communicate with patrons about overdue items.

The role requires a high school diploma or higher and previous library or customer service experience. The position operates swing shifts with weekday weekends as assigned.

Qualifications

• High School diploma or higher degree.
• Prior customer service experience.
• Previous experience in a library environment.

Responsibilities

• Prepare billing for lost materials and waive fines for returned or replaced items.
• Reconcile cash register/ledger and record deposits for Business Manager.
• Generate and analyze item, transaction and patron reports with University Accounts Receivable.
• Communicate with patrons about overdue items.
• Search for missing and lost materials reported by patrons.
• Set hours of operations as directed by the Manager of Operations in the service platforms.
• Assist the Manager with supervising student employees and provide customer service at the circulation desk.
• Assist patrons at the circulation desk and perform other duties and special projects.

Skills

Customer service

Library environment experience

Education

High School diploma or higher degree

Job description

Department Contact:Leticia Phetteplace, 575-646-1808, [e-mail]

Internal or External Search:External - Open to all applicants

Advertising Summary:We support and enhance the teaching, learning, research, and outreach endeavors of NMSU.

Position Details

PositionTitle: Library Assistant

College/Division: Library

Department: 390225-LIBRARY ACCESS SERVICES

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: 16.83

Appointment Full-time Equivalency: 1.0

FLSA Status:Non-Exempt

Bargaining Unit Announcement: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding:Not Applicable

Standard Work Schedule:Shift: Swing Shift

If Not a Standard Work Schedule:Sunday through Thursday, 9am – 6pm

Job Duties and Responsibilities: Responsible for preparing billing for lost materials, and waiving fines for returned or replaced items. Reconciles cash register/ledger and records deposits for Business Manager. Generate and analyze item, transaction and patron reports in correspondence with University Accounts Receivable. Send correspondence to patrons about overdue items. Search for missing and lost materials when reported by patrons. Set the hours of operations as directed by the Manager of Operations in the various service platforms. Assist the Manager with the supervision of student employees and provide customer service in a busy environment. Assist patrons at circulation desk and perform other duties and special projects as assigned.

Qualifications

Required Education and Experience:High School diploma or higher degree.

Equivalent Qualifications:

Preferred Qualifications:

• Prior customer services experience.
• Previous experience in library environment

Special Certification/Licensure:

Working Conditions and Physical Effort

Environment:Work is normally performed in a typical interior/office work environment.

Physical Effort:Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements:Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk:No or very limited exposure to physical risk.