Library Assistant: Patron Services, Fines & Reports

NMSU; Las Cruces (NM); Vor Ort; USD 19.000 - 27.000; Vollzeit

Zusammenfassung

NMSU seeks a Library Assistant in Las Cruces to manage routine billing for lost materials, handle fines, and support cash handling with the Business Manager. You will generate reports for accounts receivable and communicate with patrons about overdue items.

The role requires a high school diploma or higher and previous library or customer service experience. The position operates swing shifts with weekday weekends as assigned.

Qualifikationen

• High School diploma or higher degree.
• Prior customer service experience.
• Previous experience in a library environment.

Aufgaben

• Prepare billing for lost materials and waive fines for returned or replaced items.
• Reconcile cash register/ledger and record deposits for Business Manager.
• Generate and analyze item, transaction and patron reports with University Accounts Receivable.
• Communicate with patrons about overdue items.
• Search for missing and lost materials reported by patrons.
• Set hours of operations as directed by the Manager of Operations in the service platforms.
• Assist the Manager with supervising student employees and provide customer service at the circulation desk.
• Assist patrons at the circulation desk and perform other duties and special projects.

Kenntnisse

Customer service

Library environment experience

Ausbildung

High School diploma or higher degree

Jobbeschreibung

NMSU seeks a Library Assistant in Las Cruces to manage routine billing for lost materials, handle fines, and support cash handling with the Business Manager. You will generate reports for accounts receivable and communicate with patrons about overdue items.

The role requires a high school diploma or higher and previous library or customer service experience. The position operates swing shifts with weekday weekends as assigned.