Library Assistant

York County Libraries; Hellam Township, Northern (PA, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

York County Libraries' Kreutz Creek Library is seeking a Library Assistant to help diverse customers access resources. The role involves in-person, phone, and email assistance, checking in/out materials, shelving, and basic member record maintenance.

Part-time, 18-22 hours weekly with a varied schedule including Mondays and Wednesdays and some Saturdays. Must be a team player with strong communication and computer skills and a customer-service mindset.

Qualifications

• High school diploma or equivalent required; college experience preferred.
• Computer proficiency and customer service experience required; library experience preferred.

Responsibilities

• Checks in/out library materials using the ILS system and collects fees.
• Directly assists library members in person, by phone or email.
• Creates/updates member records and helps with shelving and opening/closing duties.
• Assists patrons with locating physical and digital resources and databases.
• Supports volunteers and performs research-related tasks as needed.

Skills

Customer service

Team player

Communication skills

Computer proficiency

Research help

Education

High school diploma or equivalent

Tools

ILS database

OPAC

eBooks

Job description

Description

Hours: 18-22 hours per week I Schedule: Monday & Wednesday 9:30AM-2:30PM, Tuesday & Thursday 4:00PM-8:00PM, 1st, 3rd, 5th Saturday 9:30AM-1:30PM I Supervisor: Library Manager I Location: Kreutz Creek Library I Classification: Part-Time/Non-Exempt

The Library Assistant will provide assistance to a diverse population of customers in using library resources. Assistance is given to customers in person, via phone, and via email. These resources include, but are not limited to: printed materials, digital media, online databases, internet searches, faxing, copying, and printing. The Library Assistant will also assist in the day-to-day functions of the Library – checking in/out materials, shelving books, opening/closing duties, creating/updating member records, etc.

Requirements

General Requirements

The ideal candidate must enjoy working with a team, take pride in providing excellent customer service, and feel comfortable assisting a diverse community inclusive of all ages and backgrounds. This position requires someone who has strong communication skills and who is truly enthusiastic about helping others. It is important that the candidate be dependable, a self-starter and familiar with computer technology.

Education & Experience Requirements

• Must have a high school degree (or equivalent). College experience is preferred. Computer proficiency is required. Customer service experience required. Previous library experience is preferred.
• General Requirements
• Candidate must enjoy being a team player and providing excellent customer service to a population of all ages. This position requires someone who has strong communication skills and who is truly enthusiastic about helping others. It is important that the candidate be dependable, a self-starter and feel comfortable using computers and performing other research-related duties.

Duties and Responsibilities

• Performs duties related to checking in and checking out library materials. This includes using the ILS computer database and collecting fees.
• Performs direct customer service duties to all library members and users, in-person, via email or by phone.
• Creates and updates member records.
• Checks materials that have been returned for good condition, completeness and other shelving requirements. Changes the status of materials in the ILS computer database.
• Shelves materials that are returned to the library.
• Assists members with locating materials, physical and digital, using the ILS database. This includes assisting members with eBooks, eReaders, OPACs, and Inter Library Loan.
• Assists members with the use of computer applications including the Internet, digital devices, and online databases. Makes referrals to Martin Library’s Member Services as needed.
• Assist members with public computer use. Answer general computer, email, printing and internet questions.
• Make photocopies. Scan and email documents using photocopier.
• Performs opening and closing procedures, including light cleaning. Ensures that the appearance of the desk area, the shelving units and the sitting areas are neat, clean and organized. This includes reading shelves and re-shelving out of order materials.
• Inform members of Library policies and rules and enforces these and completes incident reports in a timely manner.
• Provides guidance to volunteers and assists them when needed.
• Other duties as requested by the Library Supervisor.

Physical Requirements

• Must be able to lift up to 30 pounds from ground level to waist level and be able to bend, squat, and kneel occasionally throughout work shift.
• Must be able to push/pull carts weighing up to 120 pounds.
• Must be able to reach, lift, and stretch throughout the work day.
• Must be able to stand and/or walk up to four hours at a time.
• Must be able to sit for up to four hours at a time