Library Associate (Part-Time) - Adult Services

Champaign Public Library; Champaign (IL); On-site; USD 20,664 - 24,796; Part time

Job summary

The Champaign Public Library is seeking an Information Assistant to support customers at public service desks with information and reference questions, and to help patrons use library computers, devices, and the Studio makerspace. You will assist with displays and adult programming, and contribute to a welcoming environment.

You will join a customer-focused team, stay current on resources and technology, and provide excellent service.

Qualifications

• Exceptional customer service and a commitment to public service.
• Ability to work with customers and staff in a consistently friendly and efficient manner.
• Knowledge of books, music, movies, and media.
• Strong computer and technology skills incl. Internet, devices, and social media.
• Excellent oral and written communication skills.
• Proficiency with Microsoft Office Suite.
• Some experience with a library catalog or automation system.
• Knowledge of library procedures and methods.
• Ability to guide others and enforce library policies.
• Ability to train and supervise volunteers.
• Ability to maintain reliable attendance and varied schedule.

Responsibilities

• Assist and advise customers with library materials, including books, movies, music, and electronic resources.
• Assist with questions on software, makerspace tools, and technology needs for all ages.
• Maintain awareness of technology developments relevant to libraries and users.
• Answer informational and basic reference questions for customers of all ages.
• Assist with planning and executing programs/events.
• Coordinate content for internal staff and public webpages.
• Assist with training and supervision of library volunteers and staff.
• Monitor and address customer behavior to ensure a welcoming environment.
• Participate in library training and safety activities.
• Provide excellent internal and external customer service.

Skills

Customer service

Technology skills

Public library knowledge

Microsoft Office

Oral & written communication

Spanish/French knowledge helpful

Education

Bachelor degree

Tools

Library catalog system

Job description

Under the supervision of the Adult Services Manager, this position assists customers of all ages at our public service desks with information and reference questions; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies including those in The Studio makerspace; prepares displays and demonstrates library resources; helps plan, prepare, and execute programming for adults. Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable about popular books, movies and current technology and is eager to assist library customers.

25 hours a week and schedule is as follows:

• Thursday: 1:00 - 5:00pm
• Friday: 5:00 - 9:00pm
• Saturday: 9:00am - 6:00pm
• Sunday: 1:00 - 6:00pm
• Monday: 5:00 - 9:00pm

Open until filled, with first review of applicants on August 3, 2026.

Responsibilities

• Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
• Assist with questions on software, makerspace tools, and other technology related needs to customers of all ages
• Maintains current awareness of developments in technology as they relate to libraries and library users, including knowledge of mobile and handheld devices
• Answer informational and basic reference questions for customers of all ages
• Assist with planning and executing programs/events
• Coordinates and contributes content to internal staff and public webpages
• Assist with training and supervision of library volunteers
• Assists with training staff and volunteers
• Monitor and address customer behavior to ensure a safe and welcoming environment
• Participate in departmental and library-wide training and activities, including technology and safety training
• Provide excellent internal and external customer service
• Other duties as assigned

Qualifications

• Exceptional customer service skills and commitment to public service
• Ability to work with library customers and staff in a consistently friendly and efficient manner
• Knowledge of and interest in books (print and electronic), music, television series, and movies
• Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
• Excellent oral and written communication skills
• Proficiency with workplace productivity software, including skills in Microsoft Office Suite
• Some experience with a library catalog or automation system
• Some knowledge of library procedures, methods, techniques
• Ability to issue guidance and ensure compliance with the Library’s Rules of Conduct and policies
• Ability to coordinate the work of others, including volunteers
• Ability to perform routine clerical and record-keeping tasks
• Ability to maintain reliable attendance and regular schedule
• Ability to maintain a varied schedule, including day, evening, and weekend rotations
• Good vision and hearing to effectively engage with customers
• Manual dexterity to operate computer and phone equipment
• Physical ability to lift library materials weighing up to 40 pounds, to push fully loaded carts of library materials, and setup for library events/programs
• Satisfactory pre-employment background check

Education & Experience

• Bachelor degree required
• Customer service experience in a public library will be preferred
• Knowledge of Spanish and/or French is helpful
• Any combination of experience and training which provides the required knowledge, skills and abilities