Library Assistant

York County Libraries; Pennsylvania; On-site; USD 16,531 - 24,796; Part time

Job summary

York County Libraries is seeking a friendly Library Assistant to help diverse customers with resources, in person, by phone, and by email. You will check in/out materials, shelve items, and maintain member records using the ILS database.

The role is part-time, non-exempt, with Wednesday and Saturday shifts, and requires teamwork, reliable computer skills, and a service-oriented attitude.

Qualifications

• Must have a high school degree (or equivalent). College experience is preferred.
• Computer proficiency is required and customer service experience is expected.
• Previous library experience is preferred.
• Must enjoy teamwork and delivering excellent service to a diverse community.
• Be dependable, a self-starter and comfortable with computers and research tasks.

Responsibilities

• Check in/out library materials using the ILS database and collect fees as needed.
• Provide direct customer service in person, by email or phone.
• Create and update member records and assist with locating materials.
• Shelve materials, check returns for condition, and manage shelving orders.
• Assist with digital resources, eBooks, OPACs and Inter Library Loan.
• Help members use computers, the Internet, and online databases; guide referrals.
• Operate public computers and perform photocopying, scanning, and emailing tasks.
• Open/close procedures and maintain a neat desk and shelving area.
• Explain library policies, enforce rules, and file incident reports as required.
• Supervise and support volunteers; perform other duties as requested.

Skills

Customer service

Teamwork

Communication skills

Computer literacy

Education

High school diploma or equivalent

College experience preferred

Tools

ILS database

Photocopier

Scanner

Job description

Description

Hours: 10.50 hours per week I Schedule: Wednesday 3:00PM-8:00PM, Saturday 9:30AM-3:00PM I Supervisor: Library Director I Location: Paul Smith Library of Southern York County I Classification: Part-Time/Non-Exempt

The Library Assistant will provide assistance to a diverse population of customers in using library resources. Assistance is given to customers in person, via phone, and via email. These resources include, but are not limited to: printed materials, digital media, online databases, internet searches, faxing, copying, and printing. The Library Assistant will also assist in the day-to-day functions of the Library – checking in/out materials, shelving books, opening/closing duties, creating/updating member records, etc.

Requirements

General Requirements

The ideal candidate must enjoy working with a team, take pride in providing excellent customer service, and feel comfortable assisting a diverse community inclusive of all ages and backgrounds. This position requires someone who has strong communication skills and who is truly enthusiastic about helping others. It is important that the candidate be dependable, a self-starter and familiar with computer technology.

Education & Experience Requirements

• Must have a high school degree (or equivalent). College experience is preferred. Computer proficiency is required. Customer service experience required. Previous library experience is preferred.
• General Requirements
• Candidate must enjoy being a team player and providing excellent customer service to a population of all ages. This position requires someone who has strong communication skills and who is truly enthusiastic about helping others. It is important that the candidate be dependable, a self-starter and feel comfortable using computers and performing other research-related duties.

Duties and Responsibilities

• Performs duties related to checking in and checking out library materials. This includes using the ILS computer database and collecting fees.
• Performs direct customer service duties to all library members and users, in-person, via email or by phone.
• Creates and updates member records.
• Checks materials that have been returned for good condition, completeness and other shelving requirements. Changes the status of materials in the ILS computer database.
• Shelves materials that are returned to the library.
• Assists members with locating materials, physical and digital, using the ILS database. This includes assisting members with eBooks, eReaders, OPACs, and Inter Library Loan.
• Assists members with the use of computer applications including the Internet, digital devices and online databases. Makes referrals to Martin Library’s Member Services as needed.
• Assist members with public computer use. Answer general computer, email, printing and internet questions.
• Make photocopies. Scan and email documents using photocopier.
• Performs opening and closing procedures, including light cleaning. Ensures that the appearance of the desk area, the shelving units and the sitting areas are neat, clean and organized. This includes reading shelves and re-shelving out of order materials.
• Inform members of Library policies and rules and enforces these and completes incident reports in a timely manner.
• Provides guidance to volunteers and assists them when needed.
• Other duties as requested by the Library Supervisor.

Physical Requirements

• Must be able to lift up to 30 pounds from ground level to waist level and be able to bend, squat, and kneel occasionally throughout work shift.
• Must be able to push/pull carts weighing up to 120 pounds.
• Must be able to reach, lift, and stretch throughout the work day.
• Must be able to stand and/or walk up to four hours at a time.
• Must be able to sit for up to four hours at a time