Library Assistant

PALMER COLLEGE FOUNDATION; Davenport (IA); On-site; USD 19,000 - 28,000; Full time

Job summary

Palmer College Foundation is seeking a Library Assistant at the Davenport campus to greet patrons and support multiple library departments, including Public Services and Special Collections.

The role requires assisting with circulation, reference referrals, and basic tech support, while supervising work-study students and performing routine clerical tasks. The schedule may include varied hours Tuesday through Saturday.

Qualifications

• Associate degree or equivalent; one-year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Open and/or close the library.
• Provide excellent customer service to library patrons.
• Perform Circulation Desk procedures, such as checking books in/out and finding books for patrons.
• Answer directional questions and refer patrons to appropriate personnel.
• Refer reference questions and literature searches to librarians.
• Answer the phones, route calls, check voicemails.
• Troubleshoot student printing/computer problems.
• Perform various straightening, facing, shifting, and shelving of library materials.
• Search shelves for missing/overdue items.
• Check and fill printers, staplers, etc.
• Supervise Student Assistants.
• Perform various clerical and data entry tasks as needed.
• Perform other duties as assigned.

Skills

Customer service

Circulation desk procedures

Data entry

Communication

Independence

Time management

Computer literacy

Patron assistance

Problem solving

Education

Associate degree

Tools

Library software

Office software

Job description

Job Details: Job Location: 10 - Davenport Campus - Davenport, IA 52803, Palmer College of Chiropractic is looking for a Library Assistant!

The hours for this positions are expected to be Tuesday – Friday 7:00 – 3:30 PM; Saturday 8:30 – 5pm

The Library Assistant’s role is to greet and assist library patrons. Library Assistants are responsible for a variety of assigned tasks and projects supporting the Public Services, Technical Services, Special Collections & Archives departments within the library.

ORGANIZATIONAL RELATIONSHIPS

• Responsible to the assigned administrator and has a support responsibility to all other departments and college/university personnel as necessary.
• Responsible for the supervision of work study students as assigned.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Open and/or close the library.
• Provide excellent customer service to library patrons.
• Perform Circulation Desk procedures, such as checking books in/out and finding books for patrons.
• Answer directional questions and refer patrons to appropriate personnel.
• Refer reference questions and literature searches to librarians.
• Answer the phones, route calls, check voicemails.
• Troubleshoot student printing/computer problems.
• Perform various straightening, facing, shifting, and shelving of library materials.
• Search shelves for missing/overdue items.
• Check and fill printers, staplers, etc.
• Supervise Student Assistants.
• Perform various clerical and data entry tasks as needed.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to perform assigned duties with time pressures and frequent interruptions.
• Ability to maintain multiple projects at one time.
• Ability to utilize general office equipment and other necessary equipment.
• Ability to utilize personal computer and various software packages, including Library based software.
• Ability to analyze and resolve difficult problems.
• Ability to work independently and autonomously.
• Ability to calculate and analyze numerical data.
• Ability to lift and carry a minimum of 25 pounds.
• Ability to communicate effectively both verbally and in writing.
• Ability to sit and use computer workstation for extended periods of time.
• Ability to work various hours as job requires.

Qualifications: EDUCATION AND EXPERIENCE

Associate degree or equivalent; one-year related experience and/or training; or equivalent combination of education and experience. Demonstrated customer service skills

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• Performs sedentary to light work in a ventilated, lighted, and temperature controlled office setting.
• Frequent need to stand, stoop, walk, sit, lift light objects (up to 25 pounds) and perform other similar actions during the workday.