Library Access Services Lead: Student Mentorship & Support

University of Richmond; Virginia; On-site; USD 25,000 - 33,000; Full time

Job summary

University of Richmond’s Boatwright Memorial Library seeks an Access Services Specialist to deliver exceptional user support, manage fulfillment services, and supervise up to 30 student staff. The role ensures safety and efficiency of library operations, including technical support for devices and building systems.

The position involves collaborating with librarians on outreach and instructional programming, handling cash receipts and reporting fines. Full-time, on-site with varied hours.

Qualifications

• Relevant library operations knowledge including access services and policies.
• Experience with library technology and customer service in a university setting.
• Ability to supervise and mentor student staff.

Responsibilities

• Oversee daily Access Services operations and student staff when designated.
• Respond to inquiries about library operations, policies, and services; escalate when needed.
• Troubleshoot audiovisual devices and building technology; instruct users on proper use.
• Record statistics for user inquiries and report operational problems to supervisor.
• Perform collection maintenance, shelving, and reserves coordination.
• Assist in building checks and safety procedures during events.

Skills

Customer service

Technical troubleshooting

Supervision

Collaboration

Communication

Education

Bachelor's degree preferred

Two to three years relevant experience

Tools

Microsoft Office

Exchange

Windows

macOS

HTML

XML

Oracle

Job description

University of Richmond’s Boatwright Memorial Library seeks an Access Services Specialist to deliver exceptional user support, manage fulfillment services, and supervise up to 30 student staff. The role ensures safety and efficiency of library operations, including technical support for devices and building systems.

The position involves collaborating with librarians on outreach and instructional programming, handling cash receipts and reporting fines. Full-time, on-site with varied hours.