Access Services Supervisor — Library Tech & User Support

University of Richmond; Stati Uniti; In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

University of Richmond's Boatwright Memorial Library seeks an Access Services Specialist to deliver exceptional user support, oversee daily Access Services operations, and help ensure a safe, welcoming environment for students and faculty.

You will supervise up to 30 student employees, manage circulation and reserves, assist with building maintenance, and collaborate on outreach, instructional programs, and library communications.

Competenze

• Knowledge of library operations and user services.
• Ability to supervise and mentor students.
• Effective communication with diverse users.

Mansioni

• Acts as manager-in-charge overseeing daily Access Services operations including fulfillment and user accounts.
• Responds to inquiries regarding operations, policies, procedures, and services; escalates complex questions.
• Investigates overdue, lost, in-transit, or missing items and negotiates fees per guidelines.
• Instructs users on equipment use and troubleshoots audiovisual devices and building tech.
• Records statistics for user inquiries using reference/helpdesk tools.
• Reports operational problems to the Head, Access Services.
• Performs shelving, cleaning, mending, and returns coordination for materials.
• Manages print/electronic/media reserves; coordinates with staff for timely access.
• Distributed building checks and reports hazards; handles evening duties.
• Collaborates cross-functionally; cross-trains staff and supports outreach activities.
• Manages cash receipts and performs reconciliations; compiles monthly fines/billing reports.
• Trains and supervises up to 30 student employees; provides feedback and evaluations.
• Supports student development and embodies strong customer service.
• Participates in university culture and committees; represents Access Services at events.
• Develops instructional programs on basic reference skills and library services.

Descrizione del lavoro

University of Richmond's Boatwright Memorial Library seeks an Access Services Specialist to deliver exceptional user support, oversee daily Access Services operations, and help ensure a safe, welcoming environment for students and faculty.

You will supervise up to 30 student employees, manage circulation and reserves, assist with building maintenance, and collaborate on outreach, instructional programs, and library communications.