Access Services Lead, Library Operations

UR University of Richmond; Stati Uniti; In loco; USD 25.000 - 33.000; Tempo pieno

Descrizione del lavoro

University of Richmond’s Boatwright Memorial Library seeks an Access Services Specialist to deliver exceptional user support, ensure safety and security of users, materials, and facilities, and empower users with library resources and clear policies.

The role includes supervision of up to 30 student staff, and management of fulfillment services, technical support, and facility operations to ensure a positive library experience. Strong communication and leadership are essential.

Competenze

• Knowledge of academic library operations and Library of Congress Classification System.
• Strong communication skills, both written and verbal; tactful and diplomatic.
• Leadership experience from supervising and mentoring student employees.
• Confidentiality and adherence to university policies.

Mansioni

• Supervise up to 30 student employees; provide training and feedback.
• Oversee daily Access Services operations including fulfillment and user accounts.
• Troubleshoot equipment and building technology; assist users with devices.
• Record statistics on user inquiries and assist with reports.
• Collaborate with librarians for outreach and instructional programming.

Conoscenze

Customer service

Staff supervision

Technical troubleshooting

Communication

Attention to detail

Formazione

Bachelor’s degree preferred

Associate degree with 2–3 years experience

Strumenti

Microsoft Office

Exchange

Windows

macOS

HTML

XML

Oracle

Descrizione del lavoro

University of Richmond’s Boatwright Memorial Library seeks an Access Services Specialist to deliver exceptional user support, ensure safety and security of users, materials, and facilities, and empower users with library resources and clear policies.

The role includes supervision of up to 30 student staff, and management of fulfillment services, technical support, and facility operations to ensure a positive library experience. Strong communication and leadership are essential.