Circulation Lead: Student Mentors & Library Services

William & Mary and the Virginia Institute of Marine Science; Virginia Beach (VA); On-site; USD 40,000 - 49,000; Full time

Job summary

William & Mary Libraries seeks a Circulation Specialist to staff the circulation desk, support access to collections and facilities, and lead student employees. Reporting to the Head of Circulation, you will help manage billing, reserves, and facilities coordination as part of daily operations in a busy academic library.

This role follows a rotational schedule with regular daytime shifts, some evenings and weekends as needed, offering opportunities to grow leadership within a top-ranked

Qualifications

• High School Diploma.
• Experience in a customer service environment.
• Experience hiring, training, supervising, mentoring, or directing the work of others.
• Demonstrated ability to prioritize assignments, interpret and apply policies and procedures, and solve problems independently.
• Demonstrated ability to exercise sound judgment and adapt to changing priorities.
• Demonstrated ability to communicate effectively, both orally and in writing, with a wide variety of people.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Experience using Microsoft Office applications, including Outlook, Teams, Word, and Excel.

Responsibilities

• Lead a team of student employees by assigning and prioritizing work, answering questions, providing training, and modeling professional, patron-centered service.
• Provide day-to-day coaching, feedback, and mentoring that builds consistent service quality and supports students’ professional growth.
• Ensure student employees understand and apply library policies, procedures, service expectations, and workplace responsibilities.
• Deliver excellent, welcoming service at the circulation desk: checking materials in and out, resolving patron questions, and interpreting library policies with sound judgment and care.
• Serve as a knowledgeable, go-to resource on library services, systems, spaces, and campus resources.
• Foster a welcoming environment for library users, student employees, colleagues, and campus partners.
• Coordinate delivery services with library partners to ensure timely transport of physical and electronic materials.
• Maintain the organization and accessibility of Swem Library’s collections, including off-site storage.
• Plan, coordinate, and monitor stacks maintenance projects, including shifting, shelf reading, and collection management that keep collections discoverable and well cared for.
• Support billing workflows, including price lookups, work orders, and patron account maintenance in Alma.
• Support the course reserves workflow by processing requests, communicating with faculty, and ensuring timely, accurate completion in support of student success.
• Collect and analyze data to support project planning and workflow improvements.
• Assist with library events and perform other duties as assigned to support departmental operations.

Skills

High School Diploma

Customer service experience

Experience hiring, training, and team‑

Prioritize assignments and problem‑sol

Judgment and adaptability

Effective communication (oral & writt

Teamwork and collaboration

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

William & Mary Libraries seeks a Circulation Specialist to staff the circulation desk, support access to collections and facilities, and lead student employees. Reporting to the Head of Circulation, you will help manage billing, reserves, and facilities coordination as part of daily operations in a busy academic library.

This role follows a rotational schedule with regular daytime shifts, some evenings and weekends as needed, offering opportunities to grow leadership within a top-ranked