Libraries: User Engagement & Strategy Consultant

Penn State University; State College (Centre County); On-site; USD 70,000 - 100,000; Full time

Job summary

Penn State University Libraries seeks an Analysis and Planning Consultant to lead and refine the User Engagement Program, guiding evidence-based decisions across the library system. The role emphasizes analytics, user research, and collaboration with library leadership and operational teams.

The position focuses on designing studies, coordinating user engagement activities, and translating findings into strategic improvements that enhance services and outcomes for learners and researchers.

Qualifications

• Experience in applied research and assessment in academic or research-intensive contexts.
• Proficiency in quantitative and qualitative research methods, including statistical analysis.
• Ability to manage multiple analytic or assessment projects simultaneously.

Responsibilities

• Lead and continuously refine the University Libraries' User Engagement Program to understand user needs, experiences, outcomes, and perceptions of value.
• Design and conduct investigations evaluating library services, programs, and operations and communicate findings to leadership.
• Translate assessment findings into organizational intelligence through evidence synthesis, trend identification, and performance measurement.
• Contribute to professional leadership, mentoring, and cross-unit collaboration within the Libraries.

Skills

Quantitative & qualitative methods

Statistical analysis

Research design

Data collection

Tools

SPSS

NVivo

R

Job description

Penn State University Libraries seeks an Analysis and Planning Consultant to lead and refine the User Engagement Program, guiding evidence-based decisions across the library system. The role emphasizes analytics, user research, and collaboration with library leadership and operational teams.

The position focuses on designing studies, coordinating user engagement activities, and translating findings into strategic improvements that enhance services and outcomes for learners and researchers.