User Experience Strategist

Digital Library Federation; Tucson, Northern (AZ, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The University of Arizona Libraries is seeking a User Experience Strategist to direct the vision, strategy, and oversight for improving the user experience across all touchpoints. You will champion a user‑centered, design thinking culture, provide training, and lead organizational prioritization based on user research and assessments.

You will consult with departments to enhance services and products and educate staff on accessibility and UX best practices, reporting to the Vice Dean and guiding

Qualifications

• Experience directing UX strategy and user experience improvements.
• Ability to lead cross‑functional teams and drive user‑centered design.
• Strong understanding of accessibility in digital services.

Responsibilities

• Lead the User Experience team and direct strategy and oversight.
• Consult with Libraries departments to improve services and products.
• Educate staff on best practices for accessibility and user experience.

Skills

User research

UX strategy

Stakeholder collaboration

Accessibility

Job description

The University of Arizona Libraries are enterprising partners in advancing the University’s priorities by promoting inquiry, creative endeavor, scholarly communication, and lifelong learning. Serving as an intellectual crossroads of the University, the Libraries support innovative interdisciplinary research and scholarship while providing resources and services that enrich both the Arizona community and a global academic audience.

The University of Arizona Libraries welcomes applications for the position of User Experience Strategist. The User Experience (UX) Strategist is a University Staff position that directs the vision, strategy, and oversight for the improvement and expansion of the user experience at the University of Arizona Libraries across all touchpoints.

In this role, you will champion a user-centered, design thinking culture and support it through consultation, training, and providing resources to facilitate organizational focus on improving the user experience. You will contribute to both organizational and departmental strategic prioritization, service development, and project implementation based on outcomes from user research and other assessment methods. You will consult with Libraries departments to improve the experience of their services and products and empower individuals across the Libraries to make improvements with users in mind. You will educate employees across the organization about best practices for accessibility and user experience. You will lead the User Experience team, which includes one FTE staff member and up to 0.75 FTE student assistants, and will report to the Vice Dean.