Liability Claims Team Lead & Quality Coach

AAMGA AssuranceAmerica Managing General Agency, LLC; McAllen (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

AAMGA AssuranceAmerica Managing General Agency, LLC is seeking a Liability Supervisor in Texas to lead and mentor a team of 6-8 liability and/or Casualty adjusters, ensuring quality and adherence to company guidelines.

The position involves monthly audits with senior leadership, assisting in process and training development, and providing authority on claims as warranted. Strong communication and teamwork are essential; supervisory experience is a plus.

Qualifications

• Associates or bachelor’s Degree required.
• Adjuster Licensing as required by state.
• Minimum of 5 years handling non-standard insurance claims.
• Prior supervisory experience of a minimum of one-year is a plus.

Responsibilities

• Manage group of 6-8 liability and/or Casualty adjusters.
• Conduct monthly audits with senior leadership to ensure quality and adherence to company guidelines as well as any applicable state and federal laws.
• Assist senior management in development of process and training to improve overall quality and key metric results.
• Provide authority as warranted on liability and casualty claims.
• Ensure adherence to company reserving practices.
• Effective retention planning; proactively manage and respond to turnover.
• Effectively and efficiently manage allocated loss adjustment expenses.
• Effectively utilize reward system to distinguish top performers and significant achievements.
• Conduct performance management as warranted.

Skills

Communication skills

Attention to detail

Team orientation

Education

Associates or bachelor’s degree

Adjuster licensing

Job description

AAMGA AssuranceAmerica Managing General Agency, LLC is seeking a Liability Supervisor in Texas to lead and mentor a team of 6-8 liability and/or Casualty adjusters, ensuring quality and adherence to company guidelines.

The position involves monthly audits with senior leadership, assisting in process and training development, and providing authority on claims as warranted. Strong communication and teamwork are essential; supervisory experience is a plus.