Liability Supervisor

AssuranceAmerica; McAllen (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

AssuranceAmerica is seeking a Liability Supervisor to lead and mentor a team of 6-8 liability and/or Casualty adjusters in Texas. You will ensure quality and adherence to company guidelines through regular auditing and coaching.

The role emphasizes supervising, coaching, and process improvement, with focus on training, retention, and efficient expense management in a fast-paced environment.

Qualifications

• Associates or bachelor’s Degree required.
• Adjuster Licensing as required by state.
• Minimum of 5 years handling non-standard insurance claims.
• Prior supervisory experience of a minimum of one year is a plus.

Responsibilities

• Manage group of 6-8 liability and/or Casualty adjusters.
• Conduct monthly audits with senior leadership to ensure quality and adherence to company guidelines and laws.
• Assist senior management in development of process and training to improve quality and metrics.
• Provide authority on liability and casualty claims as warranted.
• Ensure adherence to reserving practices and effective retention planning.
• Manage allocated loss adjustment expenses efficiently.
• Utilize rewards to distinguish top performers and achievements.
• Conduct performance management as warranted.

Skills

Communication

Detail orientation

Teamwork

Education

Associate's degree

Adjuster licensing (state requirements)

Job description

Job Summary

The Liability Supervisor will lead and mentor a group of 6-8 liability and/or Casualty adjusters. In this role you will ensure quality and adherence to company guidelines through regular auditing and coaching.

Job Summary

The Liability Supervisor will lead and mentor a group of 6-8 liability and/or Casualty adjusters. In this role you will ensure quality and adherence to company guidelines through regular auditing and coaching.

Job Responsibilities

• Manage group of 6-8 liability and/or Casualty adjusters.
• Conduct monthly audits with senior leadership to ensure quality and adherence to company guidelines as well as any applicable state and federal laws.
• Assist senior management in development of process and training to improve overall quality and key metric results.
• Provide authority as warranted on liability and casualty claims.
• Ensure adherence to company reserving practices.
• Effective retention planning; proactively manage and respond to turnover.
• Effectively and efficiently manage allocated loss adjustment expenses.
• Effectively utilize reward system to distinguish top performers and significant achievements.
• Conduct performance management as warranted.

Job Qualifications

Formal Education & Certification

Associates or bachelor’s Degree required.

Adjuster Licensing as required by state.

Knowledge & Experience

• Minimum of 5 years handling non-standard insurance claims.
• Prior supervisory experience of a minimum of one-year a plus.

Skills & Compentencies

• Excellent communication skills with demonstrative ease with both verbal and written formats.
• Attention to detail and ability to multi-task.
• A high degree of motivation and team orientation.