Liability Claims Strategy & Client Advocate

Lockton; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

Lockton in Minneapolis seeks a claims professional to advocate for clients through the entire claim lifecycle, including coverage, investigation, and settlements. You will consult with clients to optimize their liability claims programs and partner with carriers and TPAs to ensure service quality and timely resolutions.

You will help structure client internal processes, assess claim trends with loss history data, and lead cross‑functional efforts in client meetings and audits, delivering

Qualifications

• Bachelor’s degree in business-related field or equivalent education/work experience.
• Proficiency in evaluation, interpretation and communication of casualty insurance coverage.
• Property claims experience and medical malpractice experience a plus.
• Ability to interact professionally with businesspersons at all levels and clearly communicate strategies.
• Knowledge of insurance carrier/TPA practices; ability to develop long-term client partnerships.
• Experience evaluating accuracy of claim reserving practices.
• Strong organizational/time management skills to prioritise workload and meet deadlines.
• Ability to work with Lockton software, claims/risk systems, and MS Office with little instruction.
• Proven leadership, critical thinking, and negotiation skills to influence outcomes.
• Compliance with Lockton ethical standards.

Responsibilities

• Advocate for Lockton clients through the claim process across coverage, investigation, loss valuation, reserving, settlement, and communication.
• Consult with assigned clients on liability claims programs and client/Lockton relationship management.
• Help clients develop internal claim management structures and procedures.
• Evaluate and manage the quality of claim services provided by carriers or TPAs.
• Coordinate TPA RFPs, transitions, and claim handling instructions, and advocate for clients on service issues.
• Evaluate claim trends using loss history and data.
• Participate in client meetings, and coordinate reviews with clients and carriers.
• Coordinate client claim quality audits and service plans as appropriate.
• Attend staff/unit meetings, educational workshops, carrier functions, and related events.

Skills

Advocacy

Client communication

Negotiation

Relationship building

Leadership

Critical thinking

Time management

Data interpretation

Education

Bachelor’s degree in business-related field

Tools

Lockton proprietary software

Claims management systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Lockton in Minneapolis seeks a claims professional to advocate for clients through the entire claim lifecycle, including coverage, investigation, and settlements. You will consult with clients to optimize their liability claims programs and partner with carriers and TPAs to ensure service quality and timely resolutions.

You will help structure client internal processes, assess claim trends with loss history data, and lead cross‑functional efforts in client meetings and audits, delivering