Client-Focused Claims Advocate

Lockton; Kansas City (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Lockton in Kansas City, MO seeks an experienced claims professional to gather activities and results, facilitating resolutions as needed. You will serve as a liaison between Clients and insurance carriers, advocating for the best outcomes while respecting carrier processes.

You will ensure the accuracy of claim forms, review status and reserves, and develop service plans. You will participate in regular client review meetings, analyze loss history, and stay abreast of industry trends and

Qualifications

• Bachelor of Arts or Sciences degree in business field, related field, or equivalent practical insurance claim management experience.
• Substantial knowledge of the practices and procedures of Third Party Administrators and ability to develop long term client partnerships.
• Proven experience evaluating the accuracy of property and casualty claim reserving practices.
• Strong knowledge of insurance claims, coverage, and related communications.
• Proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint).

Responsibilities

• Gathers claims activities and results, facilitating resolutions of claims as needed.
• Acts as liaison between Clients and insurance carriers, advocating for best outcomes.
• Ensures accuracy and completeness of claim forms.
• Reviews claim status, action plans and reserves using problem solving skills.
• Advocates for Client interests while complying with Lockton standards.
• Coordinates cost containment surveys to evaluate Client cost management programs.
• Provides status reports to Clients and keeps internal teams informed.
• Develops yearly service plans for each Client's policy.
• Attends regular claims review meetings with Clients.
• Develops audit sheets and writer reports with summarized findings.
• Reviews loss history and provides improvement recommendations.
• Researches industry trends and governmental regulations.
• Performs additional duties as needed.

Skills

Verbal and interpersonal communication

Microsoft Office Suite

Travel readiness

Education

Bachelor of Arts or Sciences degree in business

Job description

Lockton in Kansas City, MO seeks an experienced claims professional to gather activities and results, facilitating resolutions as needed. You will serve as a liaison between Clients and insurance carriers, advocating for the best outcomes while respecting carrier processes.

You will ensure the accuracy of claim forms, review status and reserves, and develop service plans. You will participate in regular client review meetings, analyze loss history, and stay abreast of industry trends and