Liability Claims Manager — Lead Operations & Strategy

Jonus Group; Irvine (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

Jonus Group is seeking an experienced Liability Claims Manager to lead a dedicated claims unit in Irvine, CA. You will drive operational excellence, coach a high-performing team, and ensure regulatory compliance across case workflows.

You will balance client service, efficiency, and employee development while shaping strategic direction and performance metrics for complex liability claims. Occasional travel is required as part of leadership responsibilities.

Qualifications

• Extensive knowledge of liability claims administration, investigation, evaluation, negotiation, and resolution.
• Strong understanding of jurisdictional regulations, statutes, and claims compliance requirements.
• Demonstrated ability to lead teams, develop talent, and achieve operational results.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with claims management systems and standard business software applications.

Responsibilities

• Lead and manage the day-to-day operations of a liability claims team.
• Provide leadership, coaching, mentoring, and performance management for claims professionals.
• Ensure adherence to established claims handling best practices, regulatory requirements, and operational standards.
• Develop and implement workflows, procedures, and process improvements that enhance quality, consistency, and efficiency.
• Monitor staffing needs, workforce planning, retention efforts, and team productivity metrics.
• Review and provide guidance on complex, high-exposure, and authority-level claims.
• Partner with senior leadership to support departmental goals, strategic initiatives, and business objectives.
• Drive continuous improvement initiatives focused on operational excellence and customer satisfaction.
• Foster a collaborative, professional, and service-oriented culture.
• Travel occasionally for meetings, training, and business-related events.

Skills

Liability claims

Leadership

Regulatory compliance

Stakeholder management

Analytical skills

Project prioritization

Claims systems

Education

Bachelor's degree

Tools

Claims management system

MS Office

Job description

Jonus Group is seeking an experienced Liability Claims Manager to lead a dedicated claims unit in Irvine, CA. You will drive operational excellence, coach a high-performing team, and ensure regulatory compliance across case workflows.

You will balance client service, efficiency, and employee development while shaping strategic direction and performance metrics for complex liability claims. Occasional travel is required as part of leadership responsibilities.