Liability Claims Operations Leader

The Jonus Group; Irvine (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

The Jonus Group is seeking an experienced Liability Claims Manager to lead a dedicated liability claims unit in Irvine, California. This senior role demands strategic oversight of operations, performance, and risk management across complex claims, while preserving high client service standards.

Responsibilities include mentoring staff, implementing best practices, ensuring regulatory compliance, and driving process improvements.

Qualifications

• Extensive knowledge of liability claims administration, investigation, evaluation, negotiation, and resolution.
• Strong understanding of jurisdictional regulations, statutes, and claims compliance requirements.
• Demonstrated ability to lead teams, develop talent, and achieve operational results.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with claims management systems and standard business software applications.

Responsibilities

• Lead and manage the day-to-day operations of a liability claims team.
• Provide leadership, coaching, mentoring, and performance management for claims professionals.
• Ensure adherence to established claims handling best practices, regulatory requirements, and operational standards.
• Develop and implement workflows, procedures, and process improvements that enhance quality, consistency, and efficiency.
• Monitor staffing needs, workforce planning, retention efforts, and team productivity metrics.
• Review and provide guidance on complex, high-exposure, and authority-level claims.
• Partner with senior leadership to support departmental goals, strategic initiatives, and business objectives.
• Drive continuous improvement initiatives focused on operational excellence and customer satisfaction.
• Foster a collaborative, professional, and service-oriented culture.
• Travel occasionally for meetings, training, and business-related events.

Skills

Liability claims administration

Leadership experience

Regulatory compliance

Communication

Analytical skills

Claims management systems

Problem solving

Education

Bachelor's degree

Tools

Claims management systems

Job description

The Jonus Group is seeking an experienced Liability Claims Manager to lead a dedicated liability claims unit in Irvine, California. This senior role demands strategic oversight of operations, performance, and risk management across complex claims, while preserving high client service standards.

Responsibilities include mentoring staff, implementing best practices, ensuring regulatory compliance, and driving process improvements.