Liability Claims Consultant & Client Advocate

Lockton; Kansas City (MO); On-site; USD 85,000 - 110,000; Full time

Job summary

Lockton is recruiting a Claims Advocate to guide clients through complex liability and property claim processes in Kansas City, MO. You will advocate with carriers, coordinate TPAs, and help shape client claim strategies with data-driven insights.

Ideal candidates bring strong negotiation and leadership skills, experience with reserving and claim management systems, and the ability to build long-term partnerships that meet client expectations.

Qualifications

• Bachelor's degree in business-related field or equivalent education/work experience.
• Proficiency in evaluating, interpreting and communicating casualty insurance coverage.
• Property claims experience and medical malpractice claims experience coverage knowledge a plus.
• Ability to professionally interact with businesspersons of all levels and succinctly communicate information and strategies.
• Substantial knowledge of the practices and procedures of insurance carriers and third party administrators, and the skill to effectively develop long term partnerships that meet client expectations and needs.
• Proven experience in the evaluation of the accuracy of claim reserving practices.
• Organizational and time management skills that enable you to successfully prioritize a sometimes-heavy workload to meet time sensitive deadlines.
• Ability to work with current technology including Lockton proprietary software, claims and risk management information systems, Microsoft - Word, Excel, & PowerPoint products, with little instruction.
• Proven leadership and critical thinking skills, and the ability to resolve unusual and complex issues.
• A keen ability to negotiate with all parties involved in the claim management process, and effectively influence positive outcomes.
• Compliance with established Lockton ethical business standards.

Responsibilities

• Advocate for clients through the claim process with carriers.
• Manage claims relationship between client and Lockton.
• Develop internal claim management structures and procedures.
• Evaluate and manage quality of claim services from carriers/TPAs.
• Coordinate RFPs and transitions to new TPAs.
• Analyze loss history to identify claim trends.
• Present in client meetings and participate in reviews.
• Attend client claim quality audits.
• Develop service plans as appropriate.
• Attend staff meetings, unit meetings, educational workshops, carrier functions, and social functions as needed.
• Plan and administer peer coaching.
• #LI-SS1

Skills

Claim management

Communication

Leadership

Negotiation

Time management

Education

Bachelor's degree in business-related field

Tools

Lockton proprietary software

Claims management system

Microsoft Word

Microsoft Excel

Job description

Lockton is recruiting a Claims Advocate to guide clients through complex liability and property claim processes in Kansas City, MO. You will advocate with carriers, coordinate TPAs, and help shape client claim strategies with data-driven insights.

Ideal candidates bring strong negotiation and leadership skills, experience with reserving and claim management systems, and the ability to build long-term partnerships that meet client expectations.