Liability Claims Consultant

Lockton; Kansas City (MO); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

Lockton is recruiting a Claims Advocate to guide clients through complex liability and property claim processes in Kansas City, MO. You will advocate with carriers, coordinate TPAs, and help shape client claim strategies with data-driven insights.

Ideal candidates bring strong negotiation and leadership skills, experience with reserving and claim management systems, and the ability to build long-term partnerships that meet client expectations.

Qualifications

• Bachelor's degree in business-related field or equivalent education/work experience.
• Proficiency in evaluating, interpreting and communicating casualty insurance coverage.
• Property claims experience and medical malpractice claims experience coverage knowledge a plus.
• Ability to professionally interact with businesspersons of all levels and succinctly communicate information and strategies.
• Substantial knowledge of the practices and procedures of insurance carriers and third party administrators, and the skill to effectively develop long term partnerships that meet client expectations and needs.
• Proven experience in the evaluation of the accuracy of claim reserving practices.
• Organizational and time management skills that enable you to successfully prioritize a sometimes-heavy workload to meet time sensitive deadlines.
• Ability to work with current technology including Lockton proprietary software, claims and risk management information systems, Microsoft - Word, Excel, & PowerPoint products, with little instruction.
• Proven leadership and critical thinking skills, and the ability to resolve unusual and complex issues.
• A keen ability to negotiate with all parties involved in the claim management process, and effectively influence positive outcomes.
• Compliance with established Lockton ethical business standards.

Responsabilités

• Advocate for clients through the claim process with carriers.
• Manage claims relationship between client and Lockton.
• Develop internal claim management structures and procedures.
• Evaluate and manage quality of claim services from carriers/TPAs.
• Coordinate RFPs and transitions to new TPAs.
• Analyze loss history to identify claim trends.
• Present in client meetings and participate in reviews.
• Attend client claim quality audits.
• Develop service plans as appropriate.
• Attend staff meetings, unit meetings, educational workshops, carrier functions, and social functions as needed.
• Plan and administer peer coaching.
• #LI-SS1

Connaissances

Claim management

Communication

Leadership

Negotiation

Time management

Formation

Bachelor's degree in business-related field

Outils

Lockton proprietary software

Claims management system

Microsoft Word

Microsoft Excel

Description du poste

RESPONSIBILITIES:

Serves as an advocate for Lockton clients through the claim process, while respecting the client's and Lockton's relationship with the insurance carrier. Claim issues subject to advocacy may include:

• Coverage
• Investigation
• Loss valuation
• Reserving
• Settlement
• Communication

Serves as a consultant to assigned clients in managing all aspects of their liability claims program to include but not limited to: Managing the claims relationship with the client and Lockton.

Assisting client in developing the structure and procedures for their internal claim management processes.

Evaluating and managing the quality of claim services provided by the insurance carrier or third party administrator (TPA).

Coordinating the TPA RFP process including the written and oral presentation process, transition from incumbent to newly selected TPA, assisting in creating claim handling instructions, and advocating on behalf of the client with any service issues that may arise.

Evaluating claim trends through loss history and use of data.

Coordinating, participating, and presenting in client meetings.

Coordinates and participates in client/insurance carrier claim reviews.

Coordinates and participates in client claim quality audits.

Develops service plans as appropriate.

Attends staff meetings, unit meetings, educational workshops, carrier functions, and social functions as needed.

Plans and administers peer coaching.

#LI-SS1

REQUIREMENTS:

Bachelor's degree in business-related field or equivalent education and/or work experience.

Proficiency in the evaluation, interpretation and communication to the client casualty insurance coverage.

Property claims experience and medical malpractice claims experience coverage knowledge a plus.

Ability to professionally interact with businesspersons of all levels and succinctly communicate information and strategies.

Substantial knowledge of the practices and procedures of insurance carriers and third party administrators, and the skill to effectively develop long term partnerships that meet client expectations and needs.

Proven experience in the evaluation of the accuracy of claim reserving practices.

Organizational and time management skills that enable you to successfully prioritize a sometimes-heavy workload to meet time sensitive deadlines.

Ability to work with current technology including Lockton proprietary software, claims and risk management information systems, Microsoft - Word, Excel, & PowerPoint products, with little instruction.

Proven leadership and critical thinking skills, and the ability to resolve unusual and complex issues.

A keen ability to negotiate with all parties involved in the claim management process, and effectively influence positive outcomes.

Compliance with established Lockton ethical business standards.