Liability Claims Adjuster III (Casualty Adjuster)

AAMGA AssuranceAmerica Managing General Agency, LLC; Birmingham (AL); On-site; USD 55,000 - 85,000; Full time

Job summary

A casualty adjuster position at AAMGA AssuranceAmerica Managing General Agency, LLC is based in Birmingham, Alabama, with a hybrid work arrangement requiring periodic in-office presence. The role focuses on complex coverage and liability issues, investigating claims thoroughly to inform coverage decisions in line with company policies and state laws.

Responsibilities include evaluating and negotiating settlements, maintaining reserves, and ensuring accurate diary and file handling.

Qualifications

• Must work in a fast-paced automated production environment.
• Must employ excellent communication/interpersonal and customer service skills.
• Leadership abilities are necessary, with the ability to make autonomous decisions based on multiple facts.
• Demonstrated team building and coordination skills.
• Demonstrated ability to partner with management to identify and address operations, customer service & underwriting issues.

Responsibilities

• Investigate and evaluate coverage, liability and damages for auto policies.
• Evaluate and negotiate settlements and obtain closing documents.
• Maintain proper reserves on all pending claims.
• Maintain current diary on all claims and address mail as outlined by goals.
• Maintain a 1:1 closing ratio.
• Control expenses.
• Provide excellent customer service to customers and other departments.
• Meet and maintain general file handling goals and procedures.
• Utilize PTS system and understand its features.
• Attend available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities.

Skills

Communication skills

Customer service

Leadership

Team building

Time management

Attention to detail

Influence management

PC skills

Education

Bachelor's degree or equivalent

Tools

PTS system

Job description

Casualty adjuster responsible for a caseload consisting of complex coverage and liability issues and any claims involving serious injuries. This position requires thorough and complete investigations to gather sufficient information to make informed and knowledgeable coverage and liability decisions. Must also be able to develop exposures and evaluate injury claims fairly and equitably based on the damages, as well as the insurance contract, and in accordance to company policies and applicable state laws. This is a hybrid position that will require periodic in-office presence at our Birmingham, Alabama location.

Key Responsibilities

• Investigate and evaluate coverage, liability and damages in handling of all lines of coverage for personal automobile policies.
• Evaluate and negotiate fair and equitable settlements and obtain proper closing documents.
• Maintain proper reserves on all pending claims.
• Maintain current diary on all claims and review and address mail as outlined in departmental goals.
• Maintain a 1:1 closing ratio.
• Control expenses.
• Provide excellent customer service not only to our outside customers but also to other departments within the company.
• Meet and maintain general file handling goals and procedures as outlined by the company.
• Properly utilize PTS system and understand its features and functionality.
• Attend any available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities.
• Perform other various duties as assigned by Manager / Supervisor.

Requirements

• Must be able to work in a fast-paced automated production environment.
• Must employ excellent communication/interpersonal and customer service skills.
• Leadership abilities are necessary, with the ability to make autonomous decisions based on multiple facts.
• Demonstrated team building and coordination skills.
• Demonstrated ability to partner with management to identify and address operations, customer service & underwriting issues.
• Solid planning and organizational skills including time management, prioritization and attention to detail.
• Demonstrated ability to accomplish goals through influence management.
• Excellent PC skills are required.
• Maintain any required professional licenses and associated continuing education.

Preferred Experience

• At least 2 years' experience in attorney represented bodily injury claims and significant knowledge of complex coverage issues and statutory requirements.
• Undergraduate College Degree and/or professional designation preferred; Equivalent work experience will be considered.

We strive for excellence in how we serve our policy holders and agents, and have since we opened our doors in 1998. We believe in creating a culture where all associates have a chance to learn and grow. We also take part in directing 5% of our earnings to fight homelessness, which gives hope with every policy purchased. We’re grateful for the team we’ve created and the values we stand behind. We’ve pledged to be direct, results driven, and dedicated to the success of our business and each other.