Casualty Supervisor

AAMGA AssuranceAmerica Managing General Agency, LLC; Birmingham (AL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Homelessness donation program

Job summary

AssuranceAmerica is seeking a Liability Supervisor to lead the claims team and drive quality and success in bodily injury claims. You will coach staff, conduct audits, and guide coverage and liability decisions to protect company results.

The role emphasizes leadership, process compliance, and collaboration with management to train and improve performance across the department.

Qualifications

• Seven (7) years of non-standard personal lines casualty claims handling experience.
• At least three (3) years of leadership, supervision, and training of others within a claims organization.

Responsibilities

• Guides and manages the performance and professional development through coaching and mentoring of technical staff, including performance evaluations and salary reviews.
• Performs regular file reviews and audits to determine compliance with best practices.
• Facilitates and promotes consistent, positive Department financial results by actively strategizing with and providing appropriate guidance and authority to technical staff.
• Monitor claim compliance as it pertains to claims practices and company policy
• Provide authority and guidance on all bodily injury claims regarding coverage, liability and damages
• Identify potential risk that could have an adverse impact on departmental and company results
• Assist senior management in the development and implementation of training as needed to ensure compliance and proper claim handling
• Vendor management ensuring work product and expenses are in accordance with company guidelines
• May be called upon to perform additional duties as needed

Skills

Leadership

Claims handling

Coaching

Communication

Education

Bachelor’s degree

Job description

Job Description At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do. This is an opportunity to join a dynamic team in a company that is a leader in the minimum limits auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen.

Job Summary

As a Liability Supervisor, you are responsible for the overall quality and success of the team you supervise. You will lead and mentor the team, providing direction and guidance on both non‑complex and complex Bodily Injury Claims and create a positive, goal‑oriented environment.

Job Responsibilities

• Guides and manages the performance and professional development through coaching and mentoring of technical staff, including performance evaluations and salary reviews.
• Performs regular file reviews and audits to determine compliance with best practices.
• Facilitates and promotes consistent, positive Department financial results by actively strategizing with and providing appropriate guidance and authority to technical staff.
• Monitor claim compliance as it pertains to claims practices and company policy
• Provide authority and guidance on all bodily injury claims regarding coverage, liability and damages
• Identify potential risk that could have an adverse impact on departmental and company results
• Assist senior management in the development and implementation of training as needed to ensure compliance and proper claim handling
• Vendor management ensuring work product and expenses are in accordance with company guidelines
• May be called upon to perform additional duties as needed

Qualifications

Required

At least seven (7) years of non‑standard personal lines casualty claims handling experience.

At least three (3) years of leadership, supervision, and training of others within a claims organization.

Preferred

Bachelor’s degree.

Nonstandard auto claims handling experience.

Core Competencies

Communication and analytical ability at a level to interact with associates, managers, agents, and vendors.

Demonstrated team building and coordination skills.

Must possess strong interpersonal skills and the ability to present critical information to senior management.

Ability to manage multiple priorities and work independently.

Must meet company guidelines for attendance and punctuality and professional appearance/decorum.

Benefits

• We also take part in directing 5% of our earnings to fight homelessness, which gives hope with every policy purchased.

Company Culture

We strive for excellence in how we serve our policy holders and agents, and have since we opened our doors in 1998. We believe in creating a culture where all associates have a chance to learn and grow. We're grateful for the team we've created and the values we stand behind. We've pledged to be direct, results driven, and dedicated to the success of our business and each other.