Liability Claims Adjuster III (Casualty Adjuster)

AssuranceAmerica Managing General Agency; Birmingham (AL); Hybrid; USD 60,000 - 75,000; Full time

Job summary

AssuranceAmerica Managing General Agency seeks a Casualty Adjuster for a hybrid role based in Birmingham, Alabama. You will handle complex coverage and liability issues, conduct thorough investigations, and develop exposures to fairly evaluate injury claims in line with policy terms and company guidelines.

You will manage settlements, maintain reserves, and work closely with multiple departments to ensure accurate, timely decisions and excellent customer service.

Qualifications

• Requires fast-paced, automated production environment experience.
• Excellent communication, interpersonal and customer service skills are essential.
• Leadership and autonomous decision-making abilities based on multiple facts.

Responsibilities

• Investigate and evaluate coverage, liability and damages for personal auto policies.
• Negotiate settlements and obtain closing documents.
• Maintain reserves on all pending claims and diary/response times.
• Meet file handling goals and use the PTS system effectively.
• Attend relevant seminars to enhance skills and knowledge.
• Perform other duties as assigned by Manager/Supervisor.

Skills

Communication skills

Leadership abilities

Team building

Planning & organization

Time management

Attention to detail

Influence management

Customer service

PC skills

Education

Undergraduate degree preferred

Professional designation preferred

Tools

PTS system

Job description

Casualty adjuster responsible for a caseload consisting of complex coverage and liability issues and any claims involving serious injuries. This position requires thorough and complete investigations to gather sufficient information to make informed and knowledgeable coverage and liability decisions. Must also be able to develop exposures and evaluate injury claims fairly and equitably based on the damages, as well as the insurance contract, and in accordance to company policies and applicable state laws.

This is a hybrid position that will require periodic in-office presence at our Birmingham, Alabama location.

Key Responsibilities

• Investigate and evaluate coverage, liability and damages in handling of all lines of coverage for personal automobile policies.
• Evaluate and negotiate fair and equitable settlements and obtain proper closing documents.
• Maintain proper reserves on all pending claims.
• Maintain current diary on all claims and review and address mail as outlined in departmental goals.
• Maintain a 1:1 closing ratio.
• Control expenses.
• Provide excellent customer service not only to our outside customers but also to other departments within the company.
• Meet and maintain general file handling goals and procedures as outlined by the company.
• Properly utilize PTS system and understand its features and functionality.
• Attend any available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities.
• Perform other various duties as assigned by Manager / Supervisor.

Requirements

• Must be able to work in a fast-paced automated production environment.
• Must employ excellent communication/interpersonal and customer service skills.
• Leadership abilities are necessary, with the ability to make autonomous decisions based on multiple facts.
• Demonstrated team building and coordination skills.
• Demonstrated ability to partner with management to identify and address operations, customer service & underwriting issues.
• Solid planning and organizational skills including time management, prioritization and attention to detail.
• Demonstrated ability to accomplish goals through influence management.
• Excellent PC skills are required.
• Maintain any required professional licenses and associated continuing education.

Preferred Experience

• At least 2 years' experience in attorney represented bodily injury claims and significant knowledge of complex coverage issues and statutory requirements.
• Undergraduate College Degree and/or professional designation preferred; Equivalent work experience will be considered.