Level II IT Support Specialist — Grow With Tech

FOCUS Broadband; Northern (KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries

401k with company match

Employer-paid health coverage

On-site clinic

Tuition reimbursement

Generous PTO

Job summary

FOCUS Broadband is seeking an IT Computer User Support Specialist to provide frontline technical assistance, troubleshoot desktop/laptop issues, and manage user accounts.

The role involves OS image deployment, software distribution, network basics, and on-call after hours. Candidates should have an associate degree and at least 2 years of related experience, and a valid driver's license.

Qualifications

• Associate’s degree in information technology, related field, or equivalent experience required.
• 2 years of experience in a related field is required.
• Must possess and maintain an acceptable driving record and a valid driver’s license.

Responsibilities

• Handle problem recognition, research, isolation, resolution, and follow-up for complex user problems.
• Log and track client issues using a ticketing system and maintain records.
• Deploy and manage OS images, hardware/software distribution, device management and security remediation.
• Responsible for user account creation, transfers and deletions.
• Handle and manage special projects and requests as designated by management.

Skills

Windows Desktop

Windows Server

OS/400

OS X

VMWare

Linux

PowerShell

Command Line

AD & Exchange

Networking

DNS & DHCP

Active Directory

Communication

Multitasking

Documentation

Customer Support

Education

Associate’s degree in information technology

Equivalent experience

Tools

Kace

Ticketing System

MDM

Phone system provisioning

Security remediation

Job description

FOCUS Broadband is seeking an IT Computer User Support Specialist to provide frontline technical assistance, troubleshoot desktop/laptop issues, and manage user accounts.

The role involves OS image deployment, software distribution, network basics, and on-call after hours. Candidates should have an associate degree and at least 2 years of related experience, and a valid driver's license.