Tech Support Specialist II — Grow with Large-Scale Electrical

Lighthouse Electric Company; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Company-paid health coverage

401(k) with company match

ESOP ownership

Job summary

Lighthouse Electric Company in Pittsburgh, PA is seeking a Technical Support Specialist II to join our Tech Team and provide frontline IT support across devices, networks, and applications.

You'll troubleshoot issues, document requests, and escalate where needed while delivering excellent customer service. A bachelor’s degree in IT or related field and relevant certifications are preferred; strong communication and teamwork are essential.

Qualifications

• Bachelor’s degree in IT or related field is required/preferred.
• Strong problem-solving and diagnostic skills.
• Excellent written and verbal communication.
• Ability to prioritize and multitask in a fast-paced environment.

Responsibilities

• Provide first line of support for technology issues and requests.
• Support computers, laptops, tablets, phones, printers, network, and applications.
• Interact with users remotely and onsite; document and close tickets.
• Escalate unresolved inquiries and assist in continuous process improvements.

Skills

Customer service

Troubleshooting

Communication skills

Team collaboration

Education

Bachelor’s degree in computer science or IT

Tools

Ticketing system

Remote support tools

Job description

Lighthouse Electric Company in Pittsburgh, PA is seeking a Technical Support Specialist II to join our Tech Team and provide frontline IT support across devices, networks, and applications.

You'll troubleshoot issues, document requests, and escalate where needed while delivering excellent customer service. A bachelor’s degree in IT or related field and relevant certifications are preferred; strong communication and teamwork are essential.