Level II IT Engineer — Support & Project Delivery

Providence Partners, LLC; Austin (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

The positions emphasize strong troubleshooting and communication skills, MSP exposure is valued, and travel is limited for the support track while project delivery may involve travel up to 30% nationwide.

Qualifications

• Approximately 4+ years of hands-on IT infrastructure, systems, networking or technical support experience.
• Solid understanding of networking fundamentals and hands-on firewall/switch experience.
• Ability to independently troubleshoot issues and manage competing priorities.
• Strong client communication and customer service skills; MSP experience is a plus.

Responsibilities

• Troubleshoot and resolve Level II infrastructure and end-user issues.
• Support Microsoft 365, Azure, Windows Server and Active Directory environments.
• Diagnose network, firewall, VPN, connectivity and related infrastructure issues.
• Support virtualized and cloud environments, document resolutions.
• Collaborate with engineers and escalate complex issues when needed.
• Prepare runbooks and communicate solutions directly with clients.

Skills

Microsoft 365 & Azure

Windows Server & Active Directory

Networking fundamentals

Customer service

Troubleshooting

Tools

RMM

PSA

Documentation platforms

VMware

Job description

The positions emphasize strong troubleshooting and communication skills, MSP exposure is valued, and travel is limited for the support track while project delivery may involve travel up to 30% nationwide.