IT Support Engineer II — MSP, Growth & Training

Allierad LLC; Houston (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Paid time off

Holidays

401(k) match

Career advancement

Professional development training

Employee discounts

Job summary

Allierad LLC in Houston, TX is seeking a motivated Level 2 IT Support Engineer to join our growing MSP. You’ll troubleshoot desktop, server, cloud, and network issues while delivering outstanding customer service and expanding your technical knowledge.

Responsibilities include documenting work, supporting Microsoft 365, Google Workspace, Windows Server, AD, and VPNs; plus collaborating with senior engineers and participating in on-call rotation.

Qualifications

• 3–5 years of IT help desk or technical support experience, preferably in a Managed Service Provider (MSP) environment.
• Experience supporting Windows desktop operating systems.
• Experience supporting Microsoft 365 and Google Workspace.
• Experience supporting Windows Server environments, Active Directory and Group Policy.
• Experience with backup and disaster recovery solutions and VPN connectivity.
• Exposure to Cisco switching, VLANs, basic routing, and firewall administration.
• Working knowledge of Microsoft Azure and/or Amazon Web Services (AWS).

Responsibilities

• Deliver exceptional customer service and ensure every client interaction meets or exceeds expectations.
• Accurately document ticket time, work performed, and technical findings.
• Maintain clear and detailed documentation of client environments and support activities.
• Install, configure, and troubleshoot VoIP telephone systems.
• Deploy and support business continuity and disaster recovery solutions.
• Administer and troubleshoot Microsoft 365 and Google Workspace environments.
• Install, configure, and troubleshoot desktop and laptop hardware.
• Support Windows Server environments, including Active Directory, file sharing, user administration, and basic server maintenance.
• Troubleshoot workstation, network, cloud, and connectivity issues.
• Escalate complex technical issues appropriately while maintaining ownership of the client experience.
• Prioritize multiple service requests in a fast-paced environment.
• Learn new technologies through research, training, and hands‑on experience.
• Communicate technical concepts clearly to non‑technical users.
• Collaborate with teammates, share knowledge, and contribute to continuous improvement.
• Participate in the on‑call rotation to provide after‑hours support as scheduled.

Skills

Troubleshooting

Customer service

Communication

Attention to detail

Independent work

Learning mindset

Education

Bachelor’s degree

Tools

Cisco switching

VLANs

Routing basics

Firewall administration

Microsoft 365

Google Workspace

Azure

AWS

Job description

Allierad LLC in Houston, TX is seeking a motivated Level 2 IT Support Engineer to join our growing MSP. You’ll troubleshoot desktop, server, cloud, and network issues while delivering outstanding customer service and expanding your technical knowledge.

Responsibilities include documenting work, supporting Microsoft 365, Google Workspace, Windows Server, AD, and VPNs; plus collaborating with senior engineers and participating in on-call rotation.