IT Support Specialist II — Advanced Troubleshooting

Ports North; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Korn Ferry is seeking an IT Support Specialist - Level 2 to deliver advanced technical support across hardware, software, networking, and systems. This role acts as a bridge between Level 1 support and senior technical staff, assisting with documentation and knowledge sharing.

The ideal candidate has 3+ years in IT support and a strong background in Microsoft 365, Azure, and networking. Austin-based on-site role with opportunities to mentor junior teams and influence IT improvement initiatives.

Qualifications

• Education: An associate's degree in IT, CS or related field; a bachelor's degree is preferred.
• Experience: At least 3 years in IT support or a related technical role.
• Skills: Strong knowledge of Microsoft 365 and Azure; proficiency with Entra administration; experience with AWS cloud services and security/networking.
• Knowledge: Experience with enterprise networks (HP/Aruba, Cisco, SonicWall, Unifi).
• Capabilities: Excellent problem-solving and communication abilities; ability to work independently and in teams.

Responsibilities

• Provide second-level technical support for hardware, software, and networking issues.
• Troubleshoot and resolve complex OS, application, and network connectivity problems.
• Assist in maintaining IT documentation, troubleshooting procedures, and user guides.
• Collaborate with IT team to improve processes and service quality.
• Assist with network troubleshooting, VPN and Wi-Fi connectivity issues.
• Support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint) and other business apps.
• Document resolutions and contribute to internal knowledge base.
• Mentor Level 1 and Help Desk staff; provide guidance as needed.
• Stay updated on emerging IT support technologies and best practices.

Skills

Microsoft 365 Suite

Azure Services

Entra administration

AWS cloud services

Identity Management

Firewalls

Network infrastructure

Problem solving

Communication

Independent and team work

Education

Associate's degree

Bachelor's degree preferred

Job description

Korn Ferry is seeking an IT Support Specialist - Level 2 to deliver advanced technical support across hardware, software, networking, and systems. This role acts as a bridge between Level 1 support and senior technical staff, assisting with documentation and knowledge sharing.

The ideal candidate has 3+ years in IT support and a strong background in Microsoft 365, Azure, and networking. Austin-based on-site role with opportunities to mentor junior teams and influence IT improvement initiatives.