Level I Technician

TeamLogic IT; Denver (CO); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

TeamLogic IT is seeking an IT Technician in Denver, Colorado, to ensure system operation for end users. The role includes responding to support requests, managing IT tickets, and performing hands-on fixes as needed. Ideal candidates will have a college diploma in Computer Science or equivalent experience, strong communication skills, and familiarity with various operating systems.

This position offers flexible work from home options and the opportunity to work in a dynamic IT environment alongside a team of technicians across North America.

Qualifications

• 2 years of equivalent work experience in IT support.
• Ability to install and configure hardware/software.
• Valid driver's license for customer location visits.

Responsibilities

• Provide first contact support for incoming requests.
• Prioritize incidents and service requests to meet SLAs.
• Use remote tools and perform hands-on fixes.

Skills

Interpersonal skills

Technical support

Customer service

Communication skills

Education

College diploma or university degree in Computer Science

Tools

Windows 10

Windows 11

Mac OS

Active Directory

NinjaOne RMM

Autotask PSA

Job description

Overview

Company Overview: If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

Responsibilities

• Provide first contact support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Install and configure hardware and software components throughout various network infrastructure devices.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establish good relationships with all departments and colleagues.
• Ensure company safety and security standards are met.

Qualifications

• College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
• Physically live within a reasonable distance from Denver.
• Exceptional written and oral communication skills.
• Experience with desktop operating systems, including Windows 10, Windows 11, and Mac OS.
• Experience with server operating systems.
• Active Directory knowledge a plus.
• MSP Experience preferred.
• NinjaOne RMM and Autotask PSA Experience preferred.
• Valid driver\'s license and ability to drive to customer locations when required.

Additional Information

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.