Level I Customer Support Representative

Nexgrid, LLC.; Fredericksburg (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Free health insurance

Free drinks and snacks

Incentives and rewards

Job summary

A technology solutions provider in Virginia is seeking an entry-level Customer Support Representative. In this role, you will provide technical support via email, web, and phone, helping utilities and ensuring customer success. Ideal candidates thrive in a fast-paced environment and have strong communication skills. The company offers a supportive atmosphere with incentives for growth. Join a motivated team and build relationships with clients while enhancing your skills.

Qualifications

• Experience managing customer relationships and accounts (small & large companies).
• Hands-on experience with process development, documentation, and execution.
• Strong verbal and written communication skills for both technical and non-technical audiences.

Responsibilities

• Provide technical support via email, web, and phone.
• Act as a knowledge expert for utilities assisting with consulting and hands-on training.
• Build positive relationships with customers.

Skills

Strong communication skills

Problem-solving skills

Ability to multi-task

Customer relationship management

Education

Crucial experience with customer support applications

Tools

Microsoft Office Suite

Jira

Salesforce

Job description

Unless otherwise stated Candidates must be authorized to work in the United States without visa sponsorship.

Job Description

Nexgrid is seeking an entry-level Customer Support Representative to provide technical support via email, web, and phone. In this role, you will act as a knowledge expert for utilities, assisting with consulting and hands-on training to ensure customer success.

We're looking for a people person with strong communication skills who enjoys helping others, solving problems, and building positive relationships with customers. If you thrive in a fast-paced, team-oriented environment and have a passion for customer service, we'd love to hear from you!

What We Offer

Join a fast-paced, profitable company where you'll have the opportunity to learn, grow, and advance at your own pace. We provide incentives, rewards, and a supportive environment to help you succeed.

Qualifications

• Experience managing customer relationships and accounts (small & large companies)
• Hands-on experience with process development, documentation, and execution
• Ability to manage resources and execute processes effectively
• Strong verbal and written communication skills for both technical and non-technical audiences
• Ability to multi-task and collaborate with a team to meet customer needs
• Proficiency in Microsoft Office Suite (Excel, Visio, Word, Outlook, PowerPoint)

Bonus Skills

• Experience with customer support applications (Jira, Salesforce, or similar)
• Comfortable in a fast-paced, team-oriented environment
• Self-motivated with strong problem-solving skills
• Experience using technical applications and platforms
• Bonus opportunities
• Comprehensive benefits, including free health insurance for employees
• Free drinks and snacks

Recruiters or other professional service companies please do not contact us.

Submit your resume to [e-mail] or click the Apply Now button below.