Outbound Customer Service Representative

Nexgen Air Conditioning Heating and Plumbing; Anaheim (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Market Value Compensation

Robust PTO Plan

Health, Vision, and Dental plans

401K Retirement Plan

Life Insurance

Continuous Training

Job summary

A service company in Anaheim is seeking a full-time Customer Service Representative to join their dynamic team. The role involves handling high volumes of inbound and outbound calls, responding to email inquiries, and maintaining customer accounts. Candidates should have at least 1 year of customer service experience and basic computer proficiency. The position offers robust benefits including health plans and a 401K retirement plan, along with opportunities for professional development.

Qualifications

• 1-year customer service experience required.
• Preferred sales or upselling membership experience.
• Must be able to sit for long periods.

Responsibilities

• Handle high volume inbound customer service calls.
• Making/handling high volume of outbound calls.
• Respond to e-mail inquiries.
• Maintain accurate customer information.

Skills

Customer service experience

Sales experience

Basic computer proficiency

Fluent in English

Education

High School Diploma or GED

Tools

Microsoft applications

Service Titan

Job description

Nexgen Plumbing, Heating, AC and Electrical, is currently seeking a full-time outbound Customer Service Representatives to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts.

What’s In It For Me?

• Market Value Compensation
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family
• 401K Retirement Plan
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What Will I Do?

• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound calls
• Respond to e-mail inquiries
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable

Do I Have What It Takes?

• High School Diploma or GED preferred
• 1-year customer service experience
• Sales experience or upselling membership experience preferred
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
• Must be able to work evenings and weekends when needed

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. #NexGenLI