Level 3 Support /Application Support

Euclid Innovations; New York (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

Euclid Innovations is seeking a Level 3 Support/Application Support/Production Support specialist in New York for a 12-month contract. You will collaborate with trading, compliance, risk, and IT to operate and enhance trading system capabilities using modern technologies and data architectures.

Responsibilities include incident management, deployment automation, server provisioning, and system monitoring integrations.

Qualifications

• Familiar with Linux command line, scripting, and file operations.
• Strong SQL skills: queries, views, indexes, performance.
• Experience with automation tools like Tidal, Autosys, Control-M.
• Good written and verbal communication; ability to document actions.
• Methodical approach to problem solving and incident management.
• Ability to define and document runbooks and procedures.
• Familiar with release packaging tools such as Rundeck, Ansible.
• Understanding of SDLC and Agile methodologies.

Responsibilities

• Implement pre/post-deployment verifications for releases.
• Integrate with Rundeck or DevAzure for deployments.
• Create and maintain start/stop scripts for applications.
• Integrate with monitoring tools (e.g., OpsRamp).
• Provision and configure new servers and environments.
• Respond to production incidents and tickets, driving resolution.
• Troubleshoot trading/system data production issues.
• Recommend infrastructure improvements and optimizations.
• Knowledge of Python scripting is a plus.

Skills

Linux

SQL

Job automation tools

Communication

Problem solving

Runbooks

Release packaging

SDLC/Agile

Education

Bachelor's degree in computer science or related field

Job description

Level 3 Support/Application Support/ Production Support

New York

12 Months Contract

Overview

In this role, you will interact directly with trading, compliance and risk, and IT functions to primarily operate and enhance capabilities of the existing trading systems leveraging modern technologies and data & software architectures.

Required skills

• Familiar with Linux: command line, standard file editing/searching/manipulation, shell scripting, etc.
• Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization
• Working experience with job automation tools such as Tidal, Autosys, Control-M, etc.
• Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.
• Methodical approach to problem solving and incident management
• Able to define and document operational procedures and runbooks
• Familiarity with release packaging and deployment: rundeck, ansible, etc.
• Understanding of SDLC and Agile frameworks.

Typical assignments

• Implementing pre-release and post-deployment verifications
• Integrating with Rundeck or DevAzure for deployment
• Implementing application control solutions (start/stop scripts)
• Integrating with monitoring solutions (OpsRamp)
• Provisioning and setup of new servers
• Following up on production incidents and problem tickets
• Troubleshooting trading and market data production issues.
• Recommending and implementing infrastructure improvements.
• Working knowledge of python scripting.

Intangibles

• Industry experience - Enthusiasm to learn regulatory and trading workflows.
• Takes ownership and drives solutions to completion.
• Amenable to shift gears on Regulatory Ops business priorities.
• Ability to multitask and troubleshoot L3 Support during NY hours.
• Cross-training with existing other L3 resource(s).

Education

• Bachelor’s degree in computer science or related field.

Euclid Innovations is an Equal Opportunity Employer

We do not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

At Euclid Innovations, we embrace individuals of all abilities and strive to ensure that our hiring and interview processes are accessible and accommodating to meet the needs of all applicants.