Production Support Engineer Equities E-Trading - Vice President

Citigroup Inc.; New York (NY); On-site; USD 142,000 - 213,000; Full time

Job summary

Citi is seeking a highly motivated professional for the role of Equities Electronic Trading Technology Production Support Lead Analyst on the NY trading floor. You will provide hands-on technical production support and direction, collaborating with global teams to manage issues across the trading desk environment.

The role requires strong communication, 5+ years of equities support experience, and a proactive approach to problem solving.

Qualifications

• Bachelor’s/University degree or equivalent experience.

Responsibilities

• Own and provide L2 support for mission-critical & Equities E-trading applications.
• Work closely with development, QA and business support teams to determine strategy and priorities and ensure delivery of these priorities.
• Provide technical application support, monitor applications and platform, answer queries via phone, email and other mediums.
• Understand application processes, database schema as an expert; read code is not typically required.
• Perform problem-solving tasks before escalation with agreed formats and logs.
• Offer key technical recommendations on major issues based on system knowledge.
• Follow through to ensure issues are resolved per SLA.
• Communicate issues and status updates with business support, regional colleagues, and development teams.

Skills

Equities support experience

Trade floor support

Clear communication

Team attitude

Analytical skills

Ability to plan workload

Stakeholder communication

Growth mindset in prod support

Strong collaboration across teams

6-10 years of application support

Problem solving

Education

Bachelor’s/University degree or equivalent experience

Tools

FIX

Python

Perl

Linux/Unix shell scripting

SQL

Java (applications)

Job description

Overview of Citi:

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role / Position Overview

CITI is seeking a highly motivated candidate for the position of ‘Equities Electronic Trading Technology Production Support Lead Analyst' within our global support team located in the NY trading floor. The successful candidate will be responsible for supporting our suite of Equities E-trading applications.

The primary responsibility of the successful candidate will be to provide technical support and production management functions in line with the global support strategy, which will encompass managing a wide variety of issues ranging from business to technology problems.

The role will be very hands-on. Our team specifically works very close with the development team, so we use a very investigative approach to problems as they arise. This individual will provide technical direction to fellow teammates. Additionally, the individual will be required to partner with teams in other countries/regions and as such strong communication skills will be required. The individual will form part of a globally aligned team that will provide an additional level of support to regional support teams that are based at/near the trading desks.

Essential Skills

• Equities Support experience (5+ years minimum)
• Trade floor support experience
• FIX Knowledge
• Python and Perl (the team supports applications built in Java as well)
• Linux/Unix Shell Scripting
• SQL database
• Clear communication Skills
• Team attitude
• Passion to grow within prod support space
• 6-10 years of application support experience
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder
• Demonstrated analytical skills

Nice to have:

KDB experience

Responsibilities:

• Own and provide L2 support for mission-critical & Equities E-trading applications
• Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
• Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.
• This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically be expected to read and understand the application code.
• Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
• When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
• Follow through to ensure each problem is resolved according to SLA.
• Effectively communicate issues and status updates with business support, regional colleagues, and development teams.

Education:

• Bachelor’s/University degree or equivalent experience

Monday - Friday; 8am-6pm EST

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$142,320.00 - $213,480.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 25, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.