Level 2 Support Engineer (Fully Remote)

HKR.TEAM; United States; À distance; USD 80 000 - 110 000; Plein temps

Résumé du poste

HKR.TEAM is a remote-first company focused on simplifying global HR and serving US-based clients. We seek a Level 2 Support Engineer to assist enterprise admins and partner teams from triage to resolution on a Zero Trust Workspace platform.

You will troubleshoot deployment, configuration, and policy issues, reproduce complex bugs, and collaborate with engineering and implementation partners. This is a remote, full-time role with a startup culture that values ownership and feedback.

Qualifications

• Experience in Level 2 support for enterprise B2B software.
• Strong understanding of network fundamentals (TCP/IP, DNS, HTTP(S)).
• Hands-on knowledge of SSO, SAML, OIDC, MFA and identity providers.

Responsabilités

• Handle Level 2 support calls and cases for enterprise admins and partner teams from triage to resolution.
• Troubleshoot deployment, configuration, and policy issues on a Zero Trust Workspace platform.
• Reproduce complex bugs and collaborate with engineering and implementation partners.
• Communicate effectively with cross-functional teams to drive issue resolution and customer satisfaction.

Connaissances

Level 2 support

Enterprise software

Networking basics

SSO/SAML/OIDC/MFA

Okta

Microsoft Entra ID

Outils

Okta

Microsoft Entra ID

Description du poste

• Handle Level 2 support calls and cases, guiding enterprise admins and partner teams from triage to resolution.
• Troubleshoot deployment, configuration, and policy issues on a Zero Trust Workspace platform.
• Reproduce complex bugs and collaborate with engineering and implementation partners.

About you:

• Solid experience in Level 2 technical support or support engineering for enterprise B2B software, ideally cybersecurity or networking.
• Strong knowledge of network fundamentals (TCP/IP, DNS, HTTP(S), TLS, proxies, firewalls, VPNs).
• Hands-on experience with SSO, SAML, OIDC, MFA, and identity providers like Okta or Microsoft Entra ID.
• Remote, full-time role with fair market pay and a start-up culture.
• Work with a young, transparent team that values ownership and feedback.
• Be part of a remote-first company with quick decision-making and no useless meetings.

HKR.TEAM

HKR.TEAM is a remote-first company on a mission to simplify global HR, connecting talent with US-based clients. They foster a transparent, meritocratic start-up culture with a young team, no ego, and a focus on getting things done.