Support Engineer | Fully Remote US

HireVue; United States; Hybrid; USD 50,000 - 70,000; Full time

Job summary

HireVue is looking for an IT Support Specialist to join their team in a hybrid role. This position involves frontline support for IT issues across Mac and Windows environments, leading onboarding processes, and managing IT service requests. Exceptional communication skills and technical expertise in various SaaS platforms are essential for this role.

The candidate will have the opportunity for remote work and must ensure seamless IT experiences within the organization. A commitment to workplace privacy and security is also vital for this position.

Qualifications

• 2+ years in a technical helpdesk or enterprise support role.
• Hands-on experience with SaaS platforms (Zoom, Slack, Okta, etc.).
• Exceptional communication skills and the ability to remain calm under pressure.

Responsibilities

• Serve as the first responder for hardware, software, and account access issues.
• Troubleshoot and optimize core tools for the company.
• Lead onboarding and offboarding processes for new hires.
• Manage the ITSM queue with a focus on resolution and documentation.
• Support conference room A/V technology.
• Author internal knowledge base articles.

Skills

Technical helpdesk experience

macOS troubleshooting

Windows troubleshooting

SaaS platform experience

Communication skills

Education

Associate degree in IT

Tools

Jira

Freshservice

Google Workspace

Microsoft 365

Slack

Okta

Job description

Job Description

Employees work in a hybrid mode. Majority of time will be remote. Full-time.

The Role at a Glance

Reporting to the Associate Manager of the Corporate Service Desk, you will serve as the primary point of contact for our internal team. Your mission is to provide a seamless, responsive IT experience that empowers every employee to do their best work.

Key Responsibilities

• Frontline Support: Serve as the first responder for hardware, software, and account access issues across Mac and Windows environments.
• Ecosystem Management: Troubleshoot and optimize our core tools, including Google Workspace, Microsoft 365, Slack, and Okta.
• Lifecycle Success: Lead the onboarding and offboarding process, ensuring new hires have the equipment and access they need from minute one.
• Ticket Excellence: Manage the ITSM queue (Jira/Freshservice) with a focus on timely resolution and meticulous documentation.
• The Hybrid Workspace: Support our conference room A/V technology to keep our hybrid meetings productive and frustration-free.
• Knowledge Leadership: Author FAQs and internal knowledge base articles to empower users and streamline support workflows.

Qualifications

• 2+ years in a technical helpdesk or enterprise support role.
• Proficiency in both macOS and Windows troubleshooting.
• Hands‑on experience with SaaS platforms (Zoom, Slack, Okta, etc.).
• Exceptional communication skills and the ability to remain calm under pressure.
• Associate degree in IT or equivalent practical experience.

Preferred Certifications

• JAMF Certified Associate
• Google Workspace Administrator
• CompTIA A+ or Network+
• ITIL Foundation

Location & Availability

While we have a preference for candidates local to the Sandy, UT area to assist with onsite asset management in a hybrid setting, we are open to a fully remote arrangement for the right candidate.

Hirevue takes security seriously and has measures in place to protect work‑related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work‑related aspects of the device, ensuring privacy for personal data.

Equal Employment Opportunity

Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.

Hirevue is NOT currently hiring in: AK, HI, IA, ME, MS, NM or WV.