Remote Level 2 Support Engineer - Zero Trust & Enterprise

Openkrill; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fair market pay

Remote work

European hours schedule

Startup culture

Job summary

HKR.TEAM is seeking a Level 2 Support Engineer to join our remote, US-focused client team working on a cutting-edge Zero Trust Workspace platform. You’ll handle escalation calls and guide enterprise admins from triage to resolution in a remote environment.

You’ll troubleshoot deployment, identity management (SSO, SAML, OIDC, MFA) and network access issues, while documenting steps and feeding the knowledge base. Weekend rotations and cross-border collaboration are part of the role.

Qualifications

• Must have 2+ years in Level 2 technical support for an enterprise B2B software product.
• Experience handling live calls and tickets from highly technical admins at large organizations.
• Strong knowledge of TCP/IP, DNS, HTTP(S), proxies, TLS, firewalls, VPNs.

Responsibilities

• Handle Level 2 support calls and cases from enterprise admins and partner teams.
• Troubleshoot deployment, configuration, and policy issues in the Zero Trust Workspace.
• Resolve identity and network access problems (SSO, SAML, OIDC, MFA; proxies, DNS, TLS, firewalls).
• Reproduce bugs with clear steps and context for engineering.
• Collaborate with implementation partners to fix recurring issues.
• Update and maintain knowledge base and troubleshooting guides.

Skills

Enterprise support

Networking basics

SSO/SAML/OIDC

Windows/macOS

Intune/Jamf

Logs & HAR

English communication

Weekend rotation

Certifications ok

Tools

Intune

Jamf

Okta/Entra ID

Job description

HKR.TEAM is seeking a Level 2 Support Engineer to join our remote, US-focused client team working on a cutting-edge Zero Trust Workspace platform. You’ll handle escalation calls and guide enterprise admins from triage to resolution in a remote environment.

You’ll troubleshoot deployment, identity management (SSO, SAML, OIDC, MFA) and network access issues, while documenting steps and feeding the knowledge base. Weekend rotations and cross-border collaboration are part of the role.