Level 2 IT Support Technician — Windows & 365 Pro

Arkansas Office of Skills Development; Little Rock (AR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package (Health, Dental, Vision, 401k)

Paid time off (3 weeks, 4 weeks after 5 years)

Clear path for career growth and professional development

Job summary

A consulting company in Little Rock, AR, is hiring a Level 2 IT Support Technician. The role involves resolving complex technical issues, supporting Microsoft 365 and Active Directory, and providing excellent customer service. Candidates should have 3+ years in tech support and a strong foundation in networking and system administration. This position offers a competitive salary of $55,000 - $75,000, along with comprehensive benefits and opportunities for professional growth.

Qualifications

• 3+ years of experience in a technical support role, with at least 1 year in a Tier 2/Level 2 role.
• Proven expertise in Microsoft 365 Suite administration & support.
• Proven expertise in Windows 10/11 support in a domain environment.

Responsibilities

• Serve as the primary escalation point for advanced technical support tickets.
• Diagnose and resolve complex hardware, software, and network issues.
• Administer and support core systems: Microsoft 365/Azure AD and Active Directory.

Skills

Microsoft 365 Suite administration

Windows 10/11 support

Active Directory / Azure AD

Endpoint Management (NinjaOne)

Networking Fundamentals

Excellent troubleshooting methodology

Strong customer service orientation

Ability to manage multiple priorities

Education

Relevant certifications (e.g., Microsoft 365 Certified, CompTIA Network+)

Job description

A consulting company in Little Rock, AR, is hiring a Level 2 IT Support Technician. The role involves resolving complex technical issues, supporting Microsoft 365 and Active Directory, and providing excellent customer service. Candidates should have 3+ years in tech support and a strong foundation in networking and system administration. This position offers a competitive salary of $55,000 - $75,000, along with comprehensive benefits and opportunities for professional growth.