Desktop Services Engineer

Meta; Nashville (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading staffing solutions firm in Nashville, Arkansas is seeking a Level-2 Technical Support Specialist to provide critical support to internal and external customers. The role requires solid technical troubleshooting skills across Microsoft Windows and Active Directory. Ideal candidates will have strong interpersonal skills to effectively assist a diverse customer base. Candidates with an Associate's Degree and relevant certifications will be preferred. Join a dynamic team dedicated to delivering exceptional service.

Qualifications

• Ability to work independently and take ownership.
• Experience troubleshooting LAN and VPN connectivity issues.
• 2-4 years of related experience preferred.

Responsibilities

• Provide Level-2 technical support to customers.
• Resolve hardware and software-related problems.
• Ensure connectivity to the Corporate network.

Skills

Reliability

Strong sense of responsibility

Technical skills

Analytical skills

Troubleshooting skills

Interpersonal skills

Education

Associate's Degree or equivalent experience

Tools

Microsoft Windows operating systems

Active Directory

Microsoft Office

Job description

AtMetasys Technologies, we offer innovative staffing solutions and full life-cycle consultation to our clients and consultants.

For nearly two decades, we have been building relationships with some of the most successful Fortune 50 and Global 2000 companies along with many mid-market public and private companies, and are now a preferred supplier of contract, contract-to-hire, and direct hire consultants to them. With our unique staffing solutions, a commitment to diversity, and our expert leadership,we partner with you and achieve your goals.

Job Description

Provide Level-2 technical support to internal and external customers having hardware and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions

Qualifications

• Reliability and a strong sense of responsibility
• Ability to work independently and take ownership
• Solid technical and analytical skills required
• Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
• Knowledge of supported Microsoft Windows operating systems
• Experience with Active Directory administration
• Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
• Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
• Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues

Additional Information

Associate's Degree or equivalent experience required
A+ Certification recommended,
MCTS, MCITP, MCPD, MCM preferred,
ITIL Certification preferred
2-4 years or more of related experience preferred