Field Technician II: Onsite IT Support & SLA

Compucom; Los Angeles (CA); On-site; USD 26,863 - 35,817; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Compucom in Los Angeles is seeking a Field Technician to deliver end-to-end IT managed services. As a Level II Technician, you will be responsible for troubleshooting, installing, and managing cabling for a designated customer area, acting as their primary technical contact.

Requires an Associate’s degree or equivalent experience, effective communication skills, and knowledge of Windows operating systems. This role offers an hourly wage range of $19.50 - $26.00, depending on qualifications.

Qualifications

• Associate’s degree or equivalent work experience required.
• Demonstrated capability in a client-driven environment.
• Proficiency in troubleshooting and completing application setups.

Responsibilities

• Troubleshoot, install, and manage cabling for customers.
• Follow-up with end users according to SLA guidelines.
• Maintain vehicle inventory levels and ordering process.

Skills

Effective communication

Windows operating systems knowledge

Customer support understanding

Ability to multitask

Education

Associate’s degree in Computer Science or Information Technology

Tools

ServiceNow

Typical banking equipment

Job description

Compucom in Los Angeles is seeking a Field Technician to deliver end-to-end IT managed services. As a Level II Technician, you will be responsible for troubleshooting, installing, and managing cabling for a designated customer area, acting as their primary technical contact.

Requires an Associate’s degree or equivalent experience, effective communication skills, and knowledge of Windows operating systems. This role offers an hourly wage range of $19.50 - $26.00, depending on qualifications.