Level 2 IT Engineer

Top Notch Computers; Charlottesville (VA); On-site; USD 60,000 - 95,000; Full time

Job summary

Top Notch Computers is seeking a Level 2 IT Engineer for a full-time, on-site role in Charlottesville, VA. You will handle escalated technical issues and provide hands-on support for workstations, servers, and network devices.

Responsibilities include monitoring client environments, resolving incidents, managing user accounts, backups, and security tools, while documenting resolutions and communicating with clients to minimize downtime.

Qualifications

• Diagnose and resolve complex hardware, software, and user issues.
• Solid IT knowledge including OS, servers, cloud, and business apps.
• Networking: switches, routers, wireless, WAN/LAN management.
• Network security: firewalls, endpoint protection, patching.
• Relevant certifications (CompTIA A+/Network+/Security+, Microsoft, Cisco) beneficial.
• Strong communication, documentation, and customer service skills.
• Associate or Bachelor's in IT/CS or equivalent experience preferred.

Responsibilities

• Handle escalated technical issues and provide hands-on support for workstations, servers, and network devices.
• Monitor and maintain client environments, resolve incidents, and ensure minimal downtime.
• Manage user accounts and permissions; support backup and antivirus tools.
• Document resolutions and communicate clearly with clients.

Skills

Troubleshooting

Technical Support

Information Technology

Networking

Network Security

Communication

Documentation

Customer Service

Teamwork

Education

Associate or Bachelor's degree in IT/CS

Job description

Company Description

Top Notch Computers provides managed IT services and ongoing IT support for businesses across Virginia, helping organizations stay secure, compliant, and productive through proactive network management, cybersecurity, data protection, and customized IT solutions. The company also supports local residents and small businesses with professional computer repair, home networking, and technical support. With locations in Charlottesville, Richmond, and Falls Church, Top Notch Computers is committed to serving local communities with responsive, reliable IT services. Team members work closely with clients to keep their technology secure, efficient, and running smoothly, offering practical solutions and friendly, professional support.

Role Description

The Level 2 IT Engineer is a full-time, on-site role based in Charlottesville, VA. This role is responsible for handling escalated technical issues, performing advanced troubleshooting, and providing hands‑on support for workstations, servers, and network devices. Day‑to‑day tasks include monitoring and maintaining client environments, resolving hardware and software incidents, managing user accounts and permissions, and supporting backup, antivirus, and security tools. The Level 2 IT Engineer collaborates with Level 1 support and senior engineers, implements small to medium‑scale network and systems changes, documents resolutions, and communicates clearly with clients to ensure minimal downtime and stable IT operations.

Qualifications

• Candidates should possess strong Troubleshooting and Technical Support skills to diagnose and resolve complex hardware, software, and user issues.
• Candidates should possess solid Information Technology knowledge, including operating systems, servers, cloud platforms, and common business applications.
• Candidates should possess Networking skills such as configuring switches, routers, wireless networks, and basic WAN/LAN management.
• Candidates should possess Network Security skills, including firewalls, endpoint protection, patch management, and security best practices.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft, Cisco) and experience with managed service providers or small/medium business environments are beneficial.
• Strong communication, documentation, and customer service skills, along with the ability to prioritize tasks and work independently or in a team, are important.
• An associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is preferred.