Desktop Support

Apex Systems; Phoenix (AZ); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

401K with company match

Employee stock purchase program

Résumé du poste

Everforth Apex is seeking a Level 2 Desktop Support Technician to deliver hands-on desktop support across macOS and Windows environments. You will troubleshoot issues, support Microsoft 365 apps, and manage requests via TDx, while providing remote assistance and exceptional customer service.

You will interact with users in person and remotely, participate in escalations, and contribute to continuous improvements with internal IT teams.

Qualifications

• Strong technical troubleshooting skills across desktop hardware and software.

Responsabilités

• Provide hands-on desktop support for hardware, software, peripherals, and network connectivity issues.
• Troubleshoot, diagnose, and resolve incidents across macOS and Windows platforms.
• Support and administer Microsoft 365 applications (desktop and web), including Outlook, OneDrive, Teams, and SharePoint.
• Manage incoming requests through a ticketing system (TDX experience preferred), ensuring accurate documentation and timely resolution.
• Utilize remote support tools to assist users across multiple locations.
• Greet and assist employees at the walk-up support window/door, offering a friendly and customer-centric support experience.
• Collaborate with internal IT teams on escalations, root-cause analysis, and system improvements.
• Assist with hardware deployment, workstation builds, software installations, and equipment lifecycle management.
• Provide light support for AV equipment (preferred but not required), including conference room technology, meeting setups, and basic troubleshooting.

Connaissances

Troubleshooting

macOS

Windows

Microsoft 365

Remote support tools

Customer service

Communication

Outils

TeamDynamix (TDX)

Description du poste

Job#: 3055227

Job Description

We are seeking a highly skilled and customer‑focused Level 2 Desktop Support Technician to provide technical support across macOS and Windows environments. This role requires strong troubleshooting abilities, excellent communication skills, and the professionalism to support users both in person and remotely. The ideal candidate thrives in a fast‑paced environment, takes ownership of issues, and delivers an exceptional support experience.

Key Responsibilities

• Provide hands‑on desktop support for hardware, software, peripherals, and network connectivity issues.
• Troubleshoot, diagnose, and resolve incidents across macOS and Windows platforms.
• Support and administer Microsoft 365 applications (desktop and web), including Outlook, OneDrive, Teams, and SharePoint.
• Manage incoming requests through a ticketing system (TDX experience preferred), ensuring accurate documentation and timely resolution.
• Utilize remote support tools to assist users across multiple locations.
• Greet and assist employees at the walk‑up support window/door, offering a friendly and customer‑centric support experience.
• Collaborate with internal IT teams on escalations, root‑cause analysis, and system improvements.
• Assist with hardware deployment, workstation builds, software installations, and equipment lifecycle management.
• Provide light support for AV equipment (preferred but not required), including conference room technology, meeting setups, and basic troubleshooting.

Required Skills & Experience

• Strong technical troubleshooting skills across desktop hardware and software.
• Proficiency supporting both macOS and Windows operating systems.
• Strong working knowledge of Microsoft 365 (desktop and online versions).
• Hands‑on experience working with ticketing systems, ideally TeamDynamix (TDX).
• Experience using remote support tools for system access and troubleshooting.
• Excellent interpersonal and communication skills—ability to interact with end users in person and remotely with patience, clarity, and professionalism.
• Ability to prioritize tasks, manage time effectively, and maintain a high level of customer satisfaction.

About Everforth Apex

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Equal Opportunity and Diversity Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodation under the Americans with Disabilities Act

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.