Level 2 Deployment Technician - Pendleton, OR
Insight Global
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Job summary
Insight Global is seeking Level 2 Deployment Technicians to support a large-scale endpoint modernization initiative across Oregon. You will manage end-to-end device deployment, imaging, installation, troubleshooting, and user validation to ensure devices are fully operational and accurately tracked throughout the lifecycle.
The role is hands-on, high-volume, and fast-paced, requiring strong technical skills and independent work in a healthcare environment.
Qualifications
- 3+ years as PC/computer technician or similar role.
- Experience with LAN/WAN troubleshooting.
- Healthcare environment experience.
- Excellent communication and customer service.
Responsibilities
- Perform device swaps and full replacement workflows for desktops and laptops.
- Image and configure devices (Windows 11 upgrades and Windows 10 for exceptions).
- Set up workstations with peripherals and cable management.
- Conduct functional testing and end-user validation.
- Provide onsite and remote hardware/software/network troubleshooting
- Support printer and peripheral setup during deployment
- Maintain asset tracking and inventory updates
- Document deployment activities and resolutions in tracking systems
- Adhere to deployment schedules and asset management processes
- Deliver strong customer service during device transitions
Skills
Education
Job description
We are seeking Level 2 Deployment Technicians to support a large-scale endpoint modernization initiative involving the replacement and upgrade of approximately 4,000 end-of-life devices across Oregon.
This role is a core execution position, responsible for end-to-end device deployment, including imaging, installation, troubleshooting, and user validation. Technicians will ensure devices are fully operational, properly configured, and accurately tracked throughout the deployment lifecycle.
This is a hands‑on, high-volume deployment role requiring strong technical skills, efficiency, and the ability to work independently in a fast‑paced healthcare environment.
- Perform device swaps and full replacement workflows for desktops and laptops across assigned sites
- Execute device imaging and configuration (Windows 11 upgrades and Windows 10 for exception devices)
- Set up workstations, including cable management, peripherals, and physical installation
- Conduct functional testing and end-user validation to ensure devices are fully operational prior to handoff
- Provide onsite and remote troubleshooting support for hardware, software, and network connectivity issues
- Support printer and peripheral setup and troubleshooting as part of workstation deployment
- Maintain accurate asset tracking and inventory updates throughout deployment lifecycle, including system updates and replacement mapping
- Document deployment activities, issues, and resolutions in appropriate tracking systems
- Ensure adherence to deployment schedules, quality standards, and asset management processes
- Deliver strong customer service and communication to end-users during device transitions
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
- 3+years’ experienceasPC/computer technicianor similar role
- Experience with LAN/WAN networks troubleshooting
- Thorough knowledge of computer systems and IT components
- Experience working in a healthcare environment
- Experience working in an enterprise IT environment
- Experience in remote PC troubleshooting
- Good knowledge of internet security and data privacy principles
- Printer support experience
- Excellent troubleshooting skills
- Excellent communication abilities and customer service skills
- Exceptional organizing and time-management skills
- BSc/BA in Computer Science, engineering,relevant field, or a combination of relevant experience -Relevant certifications (e.g. CompTIA A+) will be an advantage
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