Desktop Support Specialist

Insight Global; Austin (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Insight Global is seeking a Windows 11 Deployment Technician to support an enterprise-wide migration of approximately 800 desktop and laptop devices. This role involves imaging, deploying, troubleshooting, and upgrading Windows workstations while providing hands-on end-user support throughout the migration.

The ideal candidate should be comfortable in a healthcare environment, upholding professionalism, confidentiality, and superior customer service to staff supporting patient care.

Qualifications

• Experience performing Windows 10 to Windows 11 upgrades across desktop and laptop environments.
• Strong knowledge of Windows desktop support, imaging, OS deployment, and Microsoft 365.
• Experience migrating user profiles and OneDrive data.
• Troubleshooting printers, hardware, peripherals, and software issues.

Responsibilities

• Perform Windows 10 to Windows 11 upgrades across desktop and laptop environments.
• Image, configure, and deploy devices per organizational standards.
• Migrate user profiles, OneDrive data, and settings; ensure post-deployment functionality.
• Install, configure, and validate required applications, printers, security software, and device configurations.
• Troubleshoot hardware, software, driver, printer, and peripheral issues during deployment.
• Verify hardware compatibility and resolve upgrade-related issues.
• Document deployment activities and maintain project records.
• Coordinate deployment schedules with IT staff and end users while upholding security/compliance.

Skills

Windows deployment

Desktop support

Imaging

OS deployment

OneDrive backup

Printer troubleshooting

Independent work

Customer service

Tools

ManageEngine Endpoint Central

Intune

SCCM

Job description

• · Hands-on experience performing enterprise Windows 10 to Windows 11 migrations.
• · Strong knowledge of Windows desktop support, workstation imaging, operating system deployment, and Microsoft 365.
• · Experience supporting user profile migrations, including OneDrive backups and data transfers.
• · Experience troubleshooting printers, hardware, peripherals, and software issues.
• · Ability to work independently in a fast-paced deployment environment while providing excellent customer support.

Nice to Have Skills & Experience

• · Experience supporting Windows 10 Enterprise LTSC environments.
• · Experience with endpoint management and deployment tools such as ManageEngine Endpoint Central, Microsoft Intune, Microsoft Configuration Manager (SCCM), or similar solutions.
• · Endpoint Central experience is highly preferred.
• · Formal technical training or related education is a plus; equivalent work experience will be considered.

Job Description

Insight Global is seeking a Windows 11 Deployment Technician to support an enterprise-wide migration of approximately 800 desktop and laptop devices. This individual will be responsible for imaging, deploying, troubleshooting, and upgrading Windows workstations while providing hands-on support to end users throughout the migration process.

The ideal candidate is comfortable working in a healthcare and behavioral health environment and understands the importance of professionalism, confidentiality, and providing excellent customer service to staff who support patient care.

Responsibilities

• · Perform Windows 10 to Windows 11 upgrades across desktop and laptop environments.
• · Image, configure, and deploy devices according to organizational standards.
• · Migrate user profiles, OneDrive data, and settings while ensuring successful post-deployment functionality.
• · Install, configure, and validate required applications, printers, security software, and device configurations.
• · Troubleshoot hardware, software, driver, printer, and peripheral issues during deployment.
• · Verify hardware compatibility and resolve upgrade-related issues.
• · Document deployment activities and maintain accurate project tracking records.
• · Coordinate deployment schedules with IT staff and end users while adhering to organizational security and compliance requirements.