Level 1 Technician

KL Tech; City of White Plains (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Training & Certifications

Clear Career Path

Cutting-Edge Tech Stack

Mileage Reimbursement

Job summary

KL Tech in White Plains, NY is hiring a Level 1 IT Technician to be the frontline face of the company, handling phone support, triage, and on-site field work across the NY Metro area. You will be trained, and KL Tech pays for role-specific certifications, supporting your growth from Level 1 to Level 2 and beyond.

As part of a full-time, on-site role, you’ll work Monday–Friday with travel to client offices, learning Autotask, Datto RMM, IT Glue, and Microsoft 365 environments while advancing

Qualifications

• 1–2 years IT support experience (internships or school help desks count).
• Knowledge of Windows 10/11 and Microsoft 365 environments.
• Basic networking concepts (IP, DNS, Wi-Fi).
• Valid driver's license and reliable transportation for client visits.
• Excellent verbal and written communication with a professional demeanor.
• High school diploma or equivalent; lifting up to 50 lbs as needed.

Responsibilities

• Frontline support & triage: handle calls, gather troubleshooting info, route issues.
• Help desk problem solving: password resets, MFA, Outlook, printers, basic network issues.
• Workstation configuration: deploy PCs/laptops using Intune, Autopilot, updates.
• On-site field visits: travel to client offices across NY Metro for hands-on support.

Skills

IT support experience

Windows 10/11 proficiency

Microsoft 365

Networking basics

Communication skills

Driver's license

Education

High school diploma or equivalent

Progress toward IT certs/degree

Tools

Autotask

Datto RMM

IT Glue

Intune

Autopilot

Job description

Level 1 IT Technician (Help Desk & Field Support)

Location: White Plains, NY (On-site with frequent local field visits across NY Metro)

Employment Type: Full-time, Monday–Friday

About the Role

Are you tech-savvy, ambitious, and looking for an IT career rather than just another help desk job? At KL Tech, we prioritize attitude, coachability, and drive over years of corporate experience. We train you, pay for your certifications, and actively promote from within.

As a Level 1 Technician, you will be the frontline face and voice of our firm. You'll handle phone support, ticket triage, workspace setups, and travel locally to provide elite hands-on support at high-end client offices.

What We Provide (Why You’ll Thrive Here)

• Paid Training & Certifications: We support and cover costs for your role-relevant credentials (CompTIA A+, Network+, Security+, Microsoft MS-900, MD-102, etc.).


• Clear Career Path: Earned advancement from Level 1 to Level 2 and Level 3 based on your demonstrated skill and client feedback—not tenure.


• Cutting-Edge Tech Stack: Learn industry-leading tools, including Autotask (PSA), Datto RMM, IT Glue, Microsoft 365, Intune, and AI-assisted service desk workflows.


• Mileage Reimbursement: Frequent local field travel to client sites is fully reimbursed per company policy.

Key Responsibilities

• Frontline Support & Triage: Answer incoming client calls professionally, gather complete troubleshooting information, and route complex issues efficiently.


• Help Desk Problem Solving: Resolve first-line issues like password resets, MFA, Microsoft 365/Outlook glitches, printers, and basic network connectivity.


• Workstation Configuration: Deploy and set up new PCs/laptops to company standards using Windows updates, Intune, Autopilot, and security software.


• On-Site Field Visits: Travel to professional client offices across the New York Metro area for hardware deployment, office moves, and hands-on technical troubleshooting.

Required Qualifications

• 1 to 2 years of IT support experience (includes internships, school IT help desks, retail tech/repair roles, or volunteer support).


• Working knowledge of Windows 10/11 and Microsoft 365 environments (Outlook, Teams, OneDrive).


• A basic understanding of fundamental networking concepts (IP addressing, DNS, Wi-Fi routing, network printers).


• A valid driver's license and reliable personal transportation for local client site visits.


• Exceptional verbal and written communication skills, with a professional appearance and calm demeanor suitable for executive environments.


• High school diploma or equivalent, and the physical ability to lift up to 50 lbs to work under desks or in equipment rooms.

Preferred (But Not Required) Qualifications

• Prior exposure to a ticketing system (Autotask, ConnectWise, etc.) or experience in a multi-client/MSP environment.


• Progress toward an Associate/Bachelor's degree or early IT certifications.

KL Tech is an equal opportunity employer.