IT Field Technician II

The ProActive Technology Group; Greenvale (NY); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

Résumé du poste

The ProActive Technology Group is seeking a technically skilled Field Technician based primarily at our Greenvale, NY office, with roughly half of duties at client sites across Manhattan, Queens, Brooklyn, and Long Island.

You will provide onsite and remote Level 1/2 support, troubleshoot end-user issues, assist with deployments and infrastructure changes, and maintain strong documentation and communication with clients.

Qualifications

• 2+ years in managed services/field IT support
• Experience with Microsoft 365, Windows 10/11, Windows Server
• Familiarity with network infrastructure and security devices

Responsabilités

• Provide onsite and remote Level 1/2 support for client environments
• Troubleshoot workstation and device issues
• Assist with deployments and office IT moves
• Travel to client sites ~50% of time
• Document findings and communicate with client contacts

Connaissances

Troubleshooting

Field support

Customer service

Communication

Documentation

Outils

IT Glue

Halo PSA

Ninja RMM

Description du poste

We’re looking for a technically skilled, dependable, and service-oriented Field Technician to join our team. This role is primarily based out of our Greenvale, NY office and supports a wide range of client environments across Manhattan, Queens, Brooklyn, and Long Island.

This position is ideal for someone who enjoys a mix of onsite support, hands-on troubleshooting, end-user assistance, and field-based technical work. The technician will spend approximately 50% of their time at client sites, providing in-person support, resolving technical issues, completing onsite tasks, and assisting with implementations and infrastructure changes.

What You'll Do

• Provide onsite and remote Level 1/2 support for client environments

• Troubleshoot and resolve issues related to:

• Workstations and laptops
• Microsoft 365 and user account issues
• Printers and peripheral devices
• Basic server and line-of-business application issues
• Network connectivity, wireless access, and firewall-related concerns
• Travel to client sites to perform technical support, remediation, deployment, and installation work
• Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves
• Support onsite project tasks such as:
  • Network equipment installations and replacements
  • Firewall and switch swaps
  • Wireless deployments
  • Endpoint deployments and refreshes
  • Basic server and infrastructure upgrades
• Escalate complex issues appropriately to senior engineers or project resources
• Clearly communicate progress, blockers, and technical findings to internal teams and client contacts
• Document work performed, technical findings, and client environment details in IT Glue
• Use Halo PSA for ticket management, time entry, and work tracking
• Use Ninja RMM for remote access, monitoring, and endpoint support
• Maintain professionalism and strong customer service while representing the company onsite
• Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows

You’re a Good Fit If You:

• Have strong troubleshooting skills and are comfortable working independently in the field
• Communicate clearly with both end users and internal technical teams
• Are organized, reliable, and detail-oriented
• Are comfortable balancing reactive support work with scheduled onsite tasks
• Enjoy working directly with clients and providing a high level of service
• Can adapt to different client environments and technologies quickly
• Understand when to resolve issues independently and when to elevate

Preferred Experience

• 2+ years of experience in a managed services, field support, or IT support role
• Experience supporting:
  • Microsoft 365
  • Windows 10/11
  • Windows Server
  • Basic Azure and Entra ID environments
  • Network infrastructure including switches, firewalls, and wireless
• Familiarity with technologies such as:
  • SonicWall
  • Meraki
  • UniFi
  • Ruckus
• Experience with IT documentation platforms and PSA/ticketing systems preferred
• Valid driver’s license and ability to travel to client locations as needed

Position Details

• Job Type: Full-time
• Location: Based onsite in our Midtown Manhattan office
• Travel: Approximately 50% travel to client sites in Manhattan, Queens, Brooklyn, and Greenvale, NY.
• Schedule: Monday through Friday with occasional after-hours work as needed.

Ideal Background

Strong foundational knowledge of Microsoft and networking technologies

Interest in long-term technical growth

Strong documentation and communication skills

Certifications that help you stand out (but are not required):

Microsoft (AZ-104, AZ-800, MD-102, SC-300)

Cisco CCNA or equivalent

SonicWall SNSP or Fortinet NSE 5

VMware VCP

Google Workspace Administrator

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance